Remote After Hours Call Center RN – MA


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Requisition Number: 2194439
Job Category: Nursing
Primary Location: Boston, MA
(Remote considered)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Part-time and Full-time Roles Available in this position.

If you are located in the state of MA,  you will have the flexibility to work remotely* as you take on some tough challenge.

Primary Responsibilities:

  • We are an inbound call center open 24/7 including holidays
  • Assesses and triages immediate health concerns
  • Identifies problems or gaps in care offering opportunity for intervention
  • Coordinates services and referrals to health programs
  • Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
  • Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
  • Prepares individuals for physician visits
  • Manages utilization through education
  • Special projects, initiatives, and other job duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications:

  • Active and Unrestricted RN license in MA
  • Ability to obtain additional state licensure as needed
  • 3+ years of experience as a Registered Nurse (any clinical setting)
  • Ability to work a flexible schedule including Saturdays
  • Have a designated workspace and access to install secure high speed internet via cable/DSL in home

Preferred Qualifications:

  • Compact State Licensure
  • Experience with Microsoft Office Applications
  • Experience with Customer Service
  • Experience in a Telephonic or Call Center Based role

California Residents Only: The hourly range for California residents is $27.07 to $53.08. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.