Remote Bilingual LVN Service Coordinator- El Paso, TX STAR+Plus


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Requisition Number: 2208217
Job Category: Behavioral
Primary Location: El Paso, TX
(Remote considered)

$1,000 Sign-on Bonus for external candidates

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 


Functions as a member of the interdisciplinary healthcare team in the provision of Service Coordination Level 2 non-HCBS waiver member care with the underlying objectives of enhancing the quality of clinical and financial outcomes and member satisfaction while managing the plan of care. Service Coordinator Level 2 is responsible for overall management of member’s case within the scope of licensure; provides supervision and direction to non-RN clinicians participating in the member’s case in accordance with applicable state law and contract; develops, monitors, evaluates, and revises the member’s care plan to meet the member’s needs, with the goal of optimizing member health care across the care continuum.


Primary Responsibilities: 

  • Conducting telephonic or face to face holistic evaluations of Member’s individual dynamic needs and preferences gathering relevant data and obtaining further information from Member/family identification, evaluation, coordination, and management of member’s needs, including physical health, behavioral health, social services, and long-term services and supports
  • Provides education and support to Member/LAR on options of Consumer Directed, or Service-Related delivery models as applicable
  • Performs initial assessments and follow-up assessments and outreach calls within the time specified as part of contractual guidelines or per Member/family/provider request
  • Identifies members for high-risk complications and coordinates care with the member and the health care team
  • Manages members with chronic illnesses, co-morbidities, and/or disabilities, to insure cost effective and efficient utilization of health benefit
  • Assess, plan, and implement care strategies that are individualized for each member and directed toward the most appropriate, least restrictive level of care
  • Utilize both company and community-based resources to establish a safe and effective case management plan for members
  • Collaborate with member, family, and healthcare providers to develop an individualized plan of care
  • Identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services
  • Manage care plan throughout the continuum of care as a single point of contact
  • Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
  • Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team
  • Utilize approved clinical criteria to assess and determine appropriate level of care for members
  • Document all member assessments, care plan and referrals provided
  • Participate in Interdisciplinary team meetings and Utilization Management rounds and provide information to assist with safe transitions of care
  • Understand insurance products, benefits, coverage limitations, insurance, and governmental regulations as it applies to the health plan
  • Monitor services being delivered to ensure timeliness, appropriateness, and satisfaction in meeting Member needs
  • Reports medically complex cases to appropriate roles as necessary for review and problem solving
  • Maintains status on face-to face- and telephonic visit requirements for assigned Members


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

  • LVN (Licensed vocational nurse), qualified IDD (Individuals with Developmental Disabilities) professional, or have an undergraduate or graduate degree in social work or a related field. Registered Nurse(preferred), Nurse Practitioner, Licensed Social Worker, Physician Assistant in Texas
  • 2+ years of experience working within the community health setting in a health care role.
  • 2+ years of experience working in a community health, clinical, hospital, acute care, direct care or case management setting
  • 2+ years of experience working with MS Word, Excel, and Outlook
  • Knowledge of specific case management processes, and person-centered care practice
  • Knowledgeable of all clinical resources available to patients both inpatient and outpatient
  • Fluent in English and Spanish
  • Demonstrated ability to function as a clinical care team leader.
  • Proven excellent verbal and written communication skills
  • Proven analytical decision making and judgment skills
  • Proven data entry and Word Processing skills
  • Willing or ability to travel in assigned region to visit Medicaid members in their homes and / or other settings, including community centers, hospitals etc.
  • Reliable transportation with valid driver’s license with a good driving record


Preferred Qualifications:         

  • Bachelor’s degree
  • 2+ years of experience working with Medicaid Waiver populations
  • Experience with electronic charting
  • Experience with arranging community resources
  • Field-based work experience
  • Behavioral Health Experience
  • Background in managing populations with complex medical or behavioral needs
  • Bilingual – Spanish


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.