Remote Bilingual RN Case Manager – Texas


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Requisition Number: 2178361
Job Category: Nursing
Primary Location: El Paso, TX
(Remote considered)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

As Telephonic RN Case Manager, you will be responsible for clinical operations and medical management activities across the continuum of care from assessing and planning to implementing, coordinating, monitoring and evaluating. You will also be responsible for providing health education, coaching and treatment decision support for members.

The schedule for this role is Monday – Friday:  9:00am to 6:00pm MST.

If you are located in the state of Texas, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

  • Make outbound calls and receive inbound calls to assess members’ current health status
  • Identify gaps or barriers in treatment plans
  • Provide patient education to assist with self-management
  • Make referrals to outside sources
  • Provide a complete continuum of quality care through close communication with members via in-person or on-phone interaction
  • Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels
  • This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. Solid computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Current, unrestricted RN license in the state of Texas
  • Ability to obtain multi-state RN Licensure
  • 3+ years of experience as a Registered Nurse in varied settings
  • 1+ years of case management experience
  • Bilingual in Spanish/English
  • Proficient Microsoft skills (Word, Excel, Outlook, Windows 10)
  • Access to high-speed internet from home (Broadband Cable, DSL, Fiber)
  • Dedicated, distraction-free workspace in home for home office
  • Texas residence

Preferred Qualifications:

  • BSN
  • Compact RN license
  • Certified Case Manager (CCM)
  • High risk pregnancy experience
  • Experience educating patients with complex conditions
  • Disease management experience
  • Experience or exposure to discharge planning
  • Experience in utilization review, concurrent review or risk management
  • Telephonic nursing experience
  • Background in managed care, hospital, acute care settings

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy