Remote Call Center LPN

Optum

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Requisition Number: 2232879
Job Category: Nursing
Primary Location: San Jose, CA
(Remote considered)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

Positions in this function include LPN/LVN roles responsible for providing telephonic clinical assessments utilizing approved medical protocols per policy. Recommends an appropriate level of clinical care based on clinical judgment and protocols.

If you are located within Pacific Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Work Hours: Pacific Time Zone between 8:30 am – 7 pm

Primary Responsibilities:

  • Has basic knowledge of theories, practices and procedures in a function or skill
  • Performs routine or structured work
  • Responds to routine or standard requests
  • Uses existing procedures and facts to solve routine problems
  • Outreach and engaging members with programs
  • Complete clinical eligibility assessment
  • Identify health, conditions or social gaps

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or equivalent experience
  • Unrestricted LPN or LVN license in the State of California
  • Call center experience
  • Computer proficiency (Microsoft Word, Outlook and internet)

Preferred Qualifications:

  • Compact State License
  • Experience with EMR (Electronic Medical Records)
  • Home health experience
  • Recent Case Management experience
  • Bilingual – Spanish

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Nevada or Washington Residents Only: The hourly range for this role is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.