Remote Call Center Nurse, Obstetrics – Compact State

Requisition Number: 2173010
Job Category: Nursing
Primary Location: Houston, TX
(Remote considered)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

As a Call Center Nurse, you will be responsible for conducting telephonic assessments with obstetric patients for nausea, vomiting, hypertension, and diabetes, and providing care coordination. You will work in a call center environment that includes both inbound and outbound calls.

This position requires working two weekend days in a 4-week schedule and three holidays per year. The hours are 11 AM – 8 PM Eastern (10 AM – 7 PM Central / 9 AM – 6 PM Mountain / 8 AM – 5 PM Pacific).

If you are located in a compact state, you will have the flexibility to work remotely* as you take on some tough challenges. Residency in a compact state is required.

Primary Responsibilities: 

• Positively represent the Company to both internal and external customers; always maintain a professional and courteous manner
• Uphold the Optum core values in the conduct of work
• Adhere to Company privacy guidelines; ensure compliance with local, state, and federal regulations
• Assess patients prior to initiation of home care service for appropriateness of services prescribed
• Provide services according to Optum policy and the prescriber’s plan of treatment
• Individualize patient assessments based on care/services being provided and patient need
• Ensure interventions respect and encourage the patient’s ability to make choices
• Respect each patient’s rights and conduct business in an ethical manner
• Educate patients and families with a systematic approach, promoting patient understanding of treatment and services, health status, coping ability and patient/family involvement in the continuum of care or service
• Initiate the plan of treatment/care pathway based upon the analysis of information obtained and within scope of practice and certification
• Coordinate care with the patient services centers, pharmacists, dietitians, and other healthcare professionals to promote the continuum of care or service
• Accurately communicate (written/verbal) patient status information to prescribing physician and case manager in timely manner and provide necessary clinical information to Optum pharmacists and other healthcare professionals as applicabl
• Provide care and services to assigned caseload in an efficient, organized manner. Maintain flexibility in assignments and scheduling
• Modify the plan of care, as appropriate, based on re-assessment, change in prescriber orders, the patient’s need for further care or services, and the achievement of identified goals within scope of practice and certification
• Complete clinical record documentation per Optum policy in a timely, complete, and accurate manner
• Provide service-related clinical support to key physicians/hospitals through personal contacts and in-services, as directed
• Participate in holiday and weekend duties as scheduled
• Ensure senior management decisions and directives are carried out
• Additional duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Active, unrestricted compact (multistate) nursing license (RN) in state of residence
• Active, unrestricted California nursing license (RN) _OR_ the ability to obtain licensure in California
• 1+ years of obstetrical experience
• Demonstrated ability to resolve patient/family conflicts and grievances
• Demonstrated ability to work with individuals with disabilities
• Demonstrated technical skills that include desktop/laptop computer proficiency, use of analytical software, Microsoft Office Suite including Outlook and Teams, Adobe, and Internet
• Demonstrated excellent written and verbal communication skills
• Reside in a compact state
• Access to secure, high-speed internet and a dedicated workspace at home

Preferred Qualifications:

• BSN
• Certified Diabetic Care and Education Specialist (CDCES)
• 3+ years of obstetrical experience
• Experience working with diabetic patients

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $27.07 to $53.08. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy