Remote Call Center Nurse RN – Arkansas


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Requisition Number: 2231315
Job Category: Nursing
Primary Location: Little Rock, AR
(Remote considered)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum is seeking a Call Center Nurse RN to join our team.

You’ll enjoy the flexibility to telecommute* as you take on some tough challenges.

Work Schedule: Monday through Friday; 40 hours per week; opportunity to work limited evenings or weekends for overtime

Dress Code: Scrubs or Business Casual

Primary Responsibilities: 

  • Administer field based Independent Assessments to beneficiaries
  • Daily travel to and from appointments; locations include provider offices, beneficiary homes, and other community meeting locations within areas served by Arkansas Department of Human Services
  • Communicate in a culturally sensitive manner
  • Prioritize and organize your own work to meet agreed upon deadlines
  • Work independently; require little assistance with standard and non-standard requests
  • Work with supervisor to solve more complex problems
  • Work with others as part of a team

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at:

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Associate’s degree (or higher) in Nursing OR 2+ years of equivalent experience in Nursing
  • Active, unrestricted RN license in Arkansas
  • 1+ year of experience working directly with clients of all ages
  • Intermediate level of proficiency with Windows and Office 365 computer environment
  • Reliable transportation for travel to and from appointments at provider offices, client homes, and/or other designated locations within a specific region in Arkansas

Physical Requirements:

  • The ability to transport 5-10 pounds regularly (lap top computer, hot spot, and cell phone)
  • The ability to remain in a stationary position for extended periods of time
  • The ability to respond quickly to sounds
  • The ability to move safely in confined spaces
  • The ability to see and respond to challenging situations
  • The ability to navigate in various weather situations
  • The ability to display sound knowledge of road safety regulations
  • The ability to display a working knowledge of local roads and routes
  • The ability to utilize maps, GPS systems and car manuals

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.