Remote Call Center Nurse RN, Compact State


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Requisition Number: 2194436
Job Category: Nursing
Primary Location: Greensboro, NC
(Remote considered)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 


Optum Health Care Decision Support is 24/7 inbound call center.  We have full-time positions, 8 hour shifts available, and schedules will vary to cover 9am – 12am.  All schedules include a minimum of 1 weekend day per week. Holidays are required on a rotating basis. 

Training is mandatory and regardless of assigned schedule, will take place Monday – Friday for 6 weeks from 8:00 am – 4:30 pm CST.   


You’ll enjoy the flexibility to work remotely as you take on some tough challenges.


Primary Responsibilities:

  • We are an inbound call center open 24/7 including holidays
  • Assesses and triages immediate health concerns
  • Identifies problems or gaps in care offering opportunity for intervention
  • Coordinates services and referrals to health programs
  • Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
  • Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
  • Prepares individuals for physician visits
  • Manages utilization through education
  • Special projects, initiatives, and other job duties as assigned


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications:

  • RN Compact State Licensure
  • Ability to obtain additional state licensure as needed
  • 3+ years of experience as a Registered Nurse (any clinical setting)
  • Proficient level of experience with Microsoft Office applications, and solid technical aptitude
  • Ability to work rotating holidays as needed and a minimum of 1 weekend day per week
  • Ability to work Monday-Friday during daytime hours of 8:00 am – 4:30 pm CST for the first 6 weeks for training
  • Live within commutable distance to UHG offices
  • Have a designated work space and access to install secure high speed internet via cable/DSL in home


Preferred Qualifications:

  • Experience working with the geriatric population
  • Triage experience
  • Case management experience
  • Customer service experience
  • Experience in a telephonic role
  • ICU, ER, Med/Surg, Home Health or Long-Term Care experience
  • Experience with Medicare/Medicaid population
  • Travel and Labor/Delivery/Pediatrics
  • Proven highly organized, self-directed worker with an ability to function in high volume environment
  • Proven solid verbal and written communication skills


California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $27.07 to $53.08 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.


*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.