Remote Care Management Manager – Indianapolis, IN


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Requisition Number: 2193701
Job Category: Nursing
Primary Location: Indianapolis, IN
(Remote considered)

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

The Care Management Manager must oversee the disease management, care management, complex case management and Right Choices Program (RCP) functions as outlined in Section 5.0. The Care Management Manager must, at a minimum, be a registered nurse or similar medical professional with extensive experience in providing care coordination to a variety of populations. This individual will work directly under the Contractor’s Medical Director to develop, expand and maintain the care management program. The individual will be responsible for overseeing care management teams, care plan development and care plan implementation. The Care Management Manager will be responsible for directing the activities of the care managers. These responsibilities extend to physical and behavioral health care services. This individual will work with the Medical Director, Provider and Member Services Managers, and with State staff as necessary, to communicate to providers and members. The Care Management Manager will provide input, as requested by the State, at State-level meetings.

If you reside in Indiana, you will have the flexibility to work remotely* as you take on some tough challenges.


Primary Responsibilities: 

  • Selects, manages, develops, mentors and supports staff in designated department or region
  • Develops clear goals and objectives for performance management and effectively communicates expectations, and holds the team accountable for results
  • In order to meet the unique needs of our members, have an intimate understanding of the contractual requirements
  • Identify, select, structure, and prioritize process improvement projects, ultimately implementing changes to meet program requirements
  • Ensures standardized execution of workflow processes, including conducting performance audits, quality reviews, and compliance adherence
  • Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care
  • Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services
  • Manage the care plan throughout the continuum of care as a single point of contact
  • Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
  • Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team
  • Participates in training and coaching of direct reports as needed


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

  • BSN or equivalent experience
  • Registered Nurse with an unrestricted License in Indiana
  • Experience in long term support services (LTSS) or working with older adults
  • Experience working within the community health setting in a health care role
  • Experience or knowledge of Indiana Medicaid
  • Experience coaching or mentoring staff
  • Intermediate level of experience with Microsoft Word, with the ability to navigate a Windows environment
  • Resident of Indiana

Preferred Qualifications:

  • Certified Case Manager (CCM)
  • 3+ years of case management leadership experience within a healthcare industry
  • Case Management experience
  • Experience / exposure with discharge planning
  • Experience in utilization review, concurrent review and/or risk management
  • Background in managed care

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.