Remote Care Manager – Behavioral Health


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Business Area: Clinical & Care Management
Job Type: Full time
Date Posted: Jan 21 2024
Job Number: 1484551


You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

***Position is REMOTE but must reside in State of Missouri***

Position Purpose: Conducts comprehensive member psychosocial assessments through root cause analysis and performs clinical intervention through the development of a care management treatment plan specific to each member with high level acuity needs. Manages members with severe mental illness who have high rates of behavioral health utilization and/or severe psychosocial vulnerability. Assess members to recommend activities and behavioral routines to meet the social and medical needs of members and their families. Provides support and/or intervention and assists members in understanding the implications and complexities of their current medical situation and/or overall personal care.

  • Assesses, plans, implements, monitors and evaluates options and services to meet complex psychosocial health needs of inpatient and outpatient members.
  • Manages a caseload in compliance with contractual obligations and WellCare standards.
  • Conducts comprehensive member assessments through root cause analysis based on referred member’s needs and benefit plan eligibility, and performs clinical intervention through the development of a care management treatment plan specific to each member with high level acuity needs.
  • Manages members with severe mental illness who have high rates of behavioral health utilization and/or severe psychosocial vulnerability.
  • Works towards achievement of optimal clinical and resource outcomes.
  • Monitors and evaluates effectiveness of care plan and modifies plan as needed.
  • Supports member access to appropriate quality and cost effective care.
  • Coordinates with internal and external resources to meet identified needs of the member’s care plan and collaborates with providers.
  • Acts as a liaison and member advocate between the member/family, physician and facilities/agencies.
  • Provides clinical consultation to physicians, professional staff and other teams members/supervisors to provide optimal quality patient care and effective operations.
  • Interacts continuously with members, family, physician(s), and other resources to determine appropriate behavioral action needed to address medical needs.
  • Reviews benefits options, researches community resources, trains/creates behavioral routines and enables members to be active participants in their own healthcare.
  • Ensures members are engaging with their PCP to complete their care management treatment plan or preventive care services.
  • Assists in obtaining benefits for members through community resources when benefits are exhausted or not available.
  • Performs other duties as assigned.
  • Additional Responsibilities: * In Hawaii, Registered Nurses may monitor the effect of medications, provide medication administration and education as needed under guidance of the Psychiatrist.
  • The may provide education and clinical care for medical conditions and assists the Psychiatrist with member adherence to medications.
  • Incumbents engaged in Florida’s SMI program will manage members w
  • Performs other duties as assigned
  • Complies with all policies and standards

Education/Experience: Required A Master’s Degree in Social Work, Psychology, Counseling, Rehabilitation, or other relevant field that provides a foundation to receive a license as required of the position

Candidate Experience: Required 2+ years of experience in behavioral health management and/or acute behavioral health care setting focusing on outpatient/inpatient utilization, case management and discharge planning
Required 1+ year of experience in current case management as a licensed professional
Required Experience working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs
Preferred Experience in a managed care environment

Licenses and Certifications: A license in one of the following is required:

A master’s level independent or non-independent license is required OR an RN with a behavioral health background: Required Licensed Registered Nurse (RN)
Required Licensed Clinical Social Worker (LCSW)

Required Licensed Clinical Mental Health Counselor (LCMHC):
Required Licensed Clinical Professional Counselor (LCPC):
Required Licensed Clinical Marriage & Family Therapist (LCMFT):
Required Licensed Clinical Psychologist (LCP):
Required Licensed Master Social Work (LMSW):
Required Certified Social Worker (C-SW): Required Acute Care Nurse Practitioner (APRN) (ACNP-BC)

Pay Range: $52,900.00 – $95,200.00 per year

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.