Remote Clinical Quality LVN or LPN Call Center, West Coast


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Requisition Number: 2193919
Job Category: Nursing
Primary Location: Eden Prairie, MN
(Remote considered)

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. 

The Patient Navigator will be responsible for conducting outbound calls and answer inbound calls for LIS/MSP enrollment, off-season survey follow-up, disenrollment investigation, provide patients with community resources, close gaps on HOS, etc. for all markets as needed.  The Patient Navigator will support a variety of strategic activities, based on Member Experience data and performance metrics throughout the OptumCare enterprise. This individual will maintain the highest standards to ensure the members have the best healthcare experience by facilitating the process every step of the way and will complete daily activities reports.

***If you live on the West Coast with Pacific Standard Time, you will have the flexibility to work remotely* as you take on some tough challenges.***

Primary Responsibilities:

  • Serves as the clinical liaison with clinical performance and administrative staff as well as providing expertise solving member issues
  • Makes outbound calls to assess members’ current health status, as well as take inbound calls to resolve inquiries and assist members as needed. Warm transfer to other departments or services as needed
  • Assesses patient needs using established triage protocol, “concierge” style in order to coordinate appropriate level of assistance needed (pharmacy, referrals, etc.)
  • Assist with completion of patient satisfaction surveys
  • Manage multiple short and long-term projects
  • Performs all other related duties as assigned
  • Uphold UHG Cultural Values
  • Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma or GED
  • Current, unrestricted LVN or LPN license
  • 3+ years of clinical experience
  • Must have LPN or LVN call center experience
  • 3+ years health industry experience and/or in a large complex matrixed organization experience
  • Intermediate Excel skills
  • Intermediate SharePoint skills
  • Proficient Word and PowerPoint skills – Project scope documents, project presentations, etc. (intermediate skill)
  • Proven excellent verbal and written communication skills
  • Proven organized, detail oriented

Preferred Qualifications:

  • Associate’s degree or higher
  • Additional years of working in a medical care setting as a medical assistant patient care coordinator
  • Bilingual language proficiency (English/Spanish)

California, Nevada or Washington Residents Only: The hourly range for California, Nevada or Washington residents is $18.80 to $36.78 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy