Remote Field Care Coordinator LPN – Shelby County, TN


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Requisition Number: 2196571
Job Category: Medical & Clinical Operations
Primary Location: Memphis, TN
(Remote considered)

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.


As part of a care management team who will manage a caseload of complex members, the Field Care Coordinator will be the primary care manager for elderly and/or disabled members with complex medical/ behavioral health needs. Care coordination activities will focus on supporting member’s medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.


This is a home-based position with field responsibilities.


If you are located in Memphis, TN, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities: 

  • Serve as primary care manager for elderly and/or disabled members who live in individual housing, community-based housing (ALF or CLS homes) or nursing facilities
  • Engage members and/or their families face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic (SDoH) needs
  • Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person’s readiness to change to support the best health and quality of life outcomes by meeting the member where they are
  • Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
  • Provide referral and linkage as appropriate and accepted by member (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

  • Active/unrestricted LPN or Social Worker (LBSW, LMS, LPC or LCSW) License for the state of TN
  • 2+ years of experience working within the community health setting or in a health care role
  • 1+ years of experience with local health providers and/or community support organizations addressing the SDoH (e.g., food banks, non-emergent transportation, utility assistance, housing/rapid re-housing assistance, etc.
  • 1+ years of experience with MS Office, including Word, Excel, and Outlook
  • Access to reliable transportation and live within or commutable distance to Shelby County, TN to meet with members and providers

Preferred Qualifications:  

  • Certified Case Manager (CCM)
  • Home health or long-term care experience
  • Case management experience
  • Experience working in team-based care
  • Background in managing populations with complex medical or behavioral needs
  • Background in managed care

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.