Remote Health Coach RN Consultant Chronic Conditions

CVS Health

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Work At Home-North Carolina
Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.




Position Summary

This is a full-time, 40 hr./week, remote role for a RN with experience in Chronic Condition education, within the U.S. *Applicants can work remotely from any state.*

Working schedule:

-Monday-Friday: standard business hours 3 days a week with 2 steady evening shifts per week from 12:30-9:00 PM EST.

– Rotating Saturdays are required, per business needs. Typically every 4-6 weeks.

-1 late Friday until 9PM ET on a rotating bases. Typically every 4-6 weeks.

The Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote and influence member’s decisions related to achieving and maintaining optimal health status.

– Assessment of Members through the use of clinical tools and information/data review, conducts comprehensive evaluation of member’s needs and benefit plan eligibility for available integrated internal and external programs/services.
-Utilizes assessment techniques to determine member’s level of health literacy, technology capabilities, and/or readiness to change.

Enhancement of Medical Appropriateness & Quality of Care:

-Application and/or interpretation of applicable criteria and guidelines, health/wellness management plans, policies, procedures, regulatory standards while assessing benefits and/or member’s needs to enable appropriate utilization of services and/or administration and integration with available internal/external programs.
-Using holistic approach consults with supervisors, Medical Directors and/or others to overcome barriers to meeting goals and objectives.
-Identifies and escalates quality of care issues through established channels.
-Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
-Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
-Interprets and utilizes clinical guidelines/criteria to positively impact members health Provides up-to-date healthcare information to help facilitate the member¡¦s understanding of his/her health status.
-Helps member actively and knowledgably participate with their provider in healthcare decision-making.

-Monitoring, Evaluation and Documentation of Care

– Develops and monitors established plans of care, in collaboration with the member and/or attending physician, to meet the member’s goals.
– Utilizes internal policy and procedure in compliance with regulatory and accreditation guidelines.


For more information on our benefit programs, please visit


Required Qualifications
– A Registered Nurse that must hold an unrestricted license in their state of residence, multi-state/compact privileges and have the ability to be licensed in all non-compact states.

– 3+ years of clinical experience in Adult Medical Surgical nursing


-3+ years of recent clinical experience providing health education about chronic health conditions to adults


– 3+ years experience with documenting clinical notes in an electronic medical records (EMR/EHR)system

– Must possess or be willing and able to obtain high speed internet access and be hard wired to internet

– Proficiency with Microsoft Office application: Word, Outlook, Excel, Teams and Power Point
– Excellent communication skills and must be comfortable with public speaking

– Ability to work independently as well as part of a group

Preferred Qualifications
– Previous telephonic chronic condition coaching

– Virtual group coaching experience via webcam
– Managed care experience
– Experience with Epic EMR data base functionality and documentation


Associate RN degree required

Bachelor’s RN degree preferred



Pay Range

The typical pay range for this role is:


$54,095.60 – $116,800.00


This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  

For more detailed information on available benefits, please visit