Remote Hospice Liaison II Remote PST MST Time Zone


Apply Now

Requisition Number: 2231437
Job Category: Medical & Clinical Operations
Primary Location: Phoenix, AZ
(Remote considered)

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home.

We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together. 

The Hospice Liaison II acts as a liaison between the Landmark clinical team and hospice agencies while processing hospice referrals and ensuring a timely and seamless transition to hospice care. You will provide education and information about the hospice benefit, as well as coordinate care for members who elect to receive hospice.

This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 8:00 AM – 5:00 PM PST Time

We offer 4 weeks of paid on-the-job training. The hours of training will be aligned with your schedule.

If you are able to work PST or MST hours, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

  • Complete hospice informational sessions telephonically with Landmark patients and families. Hospice informational sessions can include providing education and information about the hospice benefit, discussing hospice readiness and qualification criteria, and offering quality hospice providers in the area
  • Complete post-hospice admission calls to patients/representatives to address any questions or concerns and assess potential for live discharge
  • Support Landmark providers with hospice transitions and overcoming barriers to hospice admission including, but not limited to, hospice eligibility reviews
  • Support Landmark markets as a hospice subject matter expert (SME) to resolve any hospice or end of life related questions
  • Process incoming hospice referrals, and obtain status updates on admission, as needed
  • Coordinate accurate and appropriate documentation to facilitate the hospice admission
  • Communicate updates and pertinent information to referring provider and interdisciplinary team
  • Document in real time in the electronic medical record (EMR) Ubiquity
  • Establish and maintain positive working relationships with hospice providers and Landmark providers
  • Assist markets with advance care planning documentation, as needed
  • Support performance improvement projects, as identified

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Licensed healthcare professional such as Licensed Practical Nurse (LPN), Registered Nurse (RN), Social Worker (SW), OR a non-licensed individual with experience in a high acuity hospice, preferably in a patient facing role that performed initial hospice conversations, and/or admissions
  • 3+ years of hospice experience in a patient facing role focused on the initial transition to hospice care – must be listed on resume
  • Experience with Microsoft Office (including Teams, Excel, SharePoint)
  • Knowledge of hospice Medicare rules and regulations
  • Knowledge of managed care environment
  • Proven comfortable working with patients and families at end-of-life stages
  • Proven detail oriented with good time management skills
  • Proven accurate and timely documentation skills
  • Proven excellent written and verbal communication skills
  • Demonstrated ability to work closely with a variety of stakeholders
  • Demonstrated ability to triage and prioritize tasks
  • Proven ability to function independently
  • Proven effective problem-solving skills
  • Proven solid customer service skills
  • Solid computer skills

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Nevada or Washington Residents Only: The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.