Remote HSS Coordinator-Nursing Facilities-Dallas/Ft Worth/San Antonio


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Requisition Number: 2219558
Job Category: Medical & Clinical Operations
Primary Location: Dallas, TX
(Remote considered)

For more information about this role and others, please join us for a virtual hiring information session with Marian Cabanillas, Health Plan CEO, to learn more about our organization, roles available and next steps.

The virtual event is Tuesday, April 9th, at 12:00pm CST. To register for the event, please visit:

To view available roles and apply visit:

Roles available include Community Health Worker, HSS Clinical Coordinator, HSS Manager and other supporting roles.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

In this LVN Care Coordinator role, you will be an essential element of an Integrated Care Model by documenting pertinent information about the member needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs. Our team is made up of RNs, LVN’s, and CACs dedicated to helping members achieve their health care goals. We work closely with the nursing facilities in which our members reside.

This is a telephonic position with minimal travel. If you are a great communicator and an active listener, this would be a wonderful opportunity.

If you are located in Dallas/Fort Worth/San Antonio, TX you will have the flexibility to work remotely* as you take on some tough challenges. 

Primary Responsibilities: 

  • Work independently to complete telephonic contact with assigned members within a required timeframe
  • Manage the care plan throughout the continuum of care as a single point of contact
  • Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
  • Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher) AND 5+ years of experience working with ABD/SSI population within a clinical health care role, OR Associate’s Degree AND 3+ years of clinical experience OR Unrestricted LPN/LVN license in the state of TX AND 3 years of clinical experience OR CHW certification AND 3 years of clinical experience
  • Familiarity with Microsoft Office, including Word, Excel, and Outlook
  • If field based, reliable transportation and the ability to travel in this ‘assigned area’ to visit Medicaid members in their homes and/or other settings, including community centers, hospitals, nursing facilities or providers’ offices
  • High speed internet in residence

Preferred Qualifications:

  • Ability to create, edit, save and send documents, spreadsheets and emails
  • Reside within commutable distance of assigned duties
  • Works on Service Plan

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.