Remote Hybrid Case Manager RN A1A

Job ID: R0028656
Category: Clinical Services
Address: 1255 South Spectrum Blvd
Location: Chandler, AZ

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

This RN Case Manager role is part of Aetna One Advocacy (A1A) and requires in office training and ongoing work in Chandler, Arizona. There is a requirement to live within a commutable distance (typically within 45 minutes maximum).

The initial in office training will last for approximately 3 months.
Once office training is complete, the role is work from home with occasional in office workdays scheduled in advance with the employee.

There will be an expectation that the Case Manager works in the office at least one time per quarter for further training but it may be more often, and notice will be provided.

Normal Working Schedule: Monday through Friday 8 hour shift variance between 6am -11:30am with rotating coverage of evenings up to 9pm AZ time zone three to four times per month once training is completed.

Once training is completed, the Case Manager will work approximately 4 later shifts per month on a team rotation.

There are no weekend shifts.

What is A1A?

Aetna One Advocate is Aetna’s premier service and clinical offering for Aetna nation-wide and creates industry-leading solutions for our customers and members. The model is a fully integrated population health and customer service solution for large plan sponsors. The high-touch, high-tech member advocacy service combines data-driven processes with the expertise of highly trained clinical and concierge member services. Our mission is to meet each member at every aspect of their health care journey. Our embedded customer-dedicated service and clinical pods allow maximization of inbound and outbound touch points to solve members’ needs and create behavior change. Our data analytics, white-glove service and end-to-end ownership of member support creates a trusted partner in health. This is an exciting time to join Aetna, a CVS Health company, in our journey to change the way healthcare is delivered today. We are health care innovators.

The RN Case Manager is responsible for telephonically and/or face to face assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member’s overall wellness.

RN Case Manager:
– Develops a proactive course of action to address issues presented to enhance the short and long-term outcomes as well as opportunities to enhance a member’s overall wellness through integration.
– Through the use of clinical tools and information/data review, conducts an evaluation of member’s needs and benefit plan eligibility and facilitates integrative functions as well as smooth transition to Aetna programs and plans.
– Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues.
– Assessments consider information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality.
– Reviews prior claims to address potential impact on current case management and eligibility.
– Assessments include the member’s level of work capacity and related restrictions/limitations.
– Using a holistic approach assess the need for a referral to clinical resources for assistance in determining functionality.
– Consults with supervisor and others in overcoming barriers in meeting goals and objectives, presents cases at case conferences for multidisciplinary focus to benefit overall claim management.
– Utilizes case management processes in compliance with regulatory and company policies and procedures.
– Utilizes interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation.

– Participates in plan sponsor related activities such as trainings, customer audits, Medical Director, etc.

Required:

– Must have active current and unrestricted RN licensure in state of Arizona, with multi-state/compact privileges and be willing and able to be licensed in all non-compact states
– Upon hire, it will be required to obtain all 50 state licenses (paid for by the company)
– 3+ years of clinical practice experience required as an RN

– There is a requirement to live within a commutable distance of Chandler, Arizona (typically within 45 minutes maximum)

– Must be willing to work Monday through Friday 8 hour shift variance between 6am -11:30am with rotating coverage of evenings up to 9pm AZ time zone three to four times per month once training is completed.

– Must be willing to sit onsite Monday through Friday 7am – 3:30pm AZ time during classroom training up to 15 weeks

Preferred:

– Case Management in an integrated model
– Certified Case Manager (CCM) certification

Education:

Associates Degree required
BSN preferred.

Pay Range

The typical pay range for this role is:

$58,760.00 – $125,840.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.