Remote Hybrid Clinical Review Coordinator – Yakima, WA


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Requisition Number: 2227389
Job Category: Medical & Clinical Operations
Primary Location: Yakima, WA
(Remote considered)

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.   


As a team member of our naviHealth product, we help change the way health care is delivered from hospital to home supporting patients transitioning across care settings. This life-changing work helps give older adults more days at home 


We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together. 

Why naviHealth? 

At naviHealth, our mission is to work with extraordinarily talented people who are committed to making a positive and powerful impact on society by transforming health care. naviHealth is the result of almost two decades of dedicated visionary leaders and innovative organizations challenging the status quo for care transition solutions. We do health care differently and we are changing health care one patient at a time. Moreover, have a genuine passion and energy to grow within an aggressive and fun environment, using the latest technologies in alignment with the company’s technical vision and strategy.

The Skilled Inpatient Care Coordinator (SICC) plays an integral role in optimizing patients’ recovery journeys. The SICC completes weekly functional assessments and engages the post-acute care (PAC) inter-disciplinary care team to coordinate discharge planning to support the members PAC journey. The position engages patients and families to share information and facilitate informed decisions. By serving as the link between patients and the appropriate health care personnel, the SICC is responsible for ensuring efficient, smooth, and prompt transitions of care.

If you are located within Yakima, WA, you will have the flexibility to work remotely*, as well as work in the office as you take on some tough challenges.

Primary Responsibilities:

  • By serving as the link between patients and the appropriate health care personnel, the SICC is responsible for ensuring efficient, smooth, and prompt transitions of care
  • Performs Skilled Nursing Facility (SNF) assessments on patients using clinical skills and utilizing CMS criteria upon admission to SNF and periodically through the patient stays
  • Reviews targets for Length of Stay (LOS), target outcomes, and discharge plans with providers and families
  • Completes all SNF concurrent reviews, updating authorizations on a timely basis
  • Collaborates effectively with the patients’ health care teams to establish an optimal discharge. The health care team includes physicians, referral coordinators, discharge planners, social workers, physical therapists, etc.
  • Assures patients’ progress toward discharge goals and assist in resolving barriers
  • Participates weekly in SNF Rounds providing accurate and up to date information to the naviHealth Sr. Manager or Medical Director
  • Assures appropriate referrals are made to the Health Plan, High-Risk Case Manager, and/or community-based services
  • Engages with patients, families, or caregivers either telephonically or on-site weekly and as needed
  • Attends patient/family care conferences
  • Assesses and monitors patients’ continued appropriateness for SNF setting (as indicated) according to CMS criteria
  • When naviHealth is delegated for utilization management, review referral requests that cannot be approved for continued stay and are forward to licensed physicians for review and issuance of the NOMNC when appropriate
  • Coordinates peer to peer reviews with naviHealth Medical Directors
  • Supports new delegated contract start-up to ensure experienced staff work with new contracts
  • Manages assigned caseload in an efficiently and effectively utilizing time management skills
  • Enters timely and accurate documentation into nH coordinate
  • Daily reviews of census and identification of barriers to managing independent workload and ability to assist others
  • Reviews monthly dashboards, readmission reports, quarterly, and other reports with the assigned Clinical Team Manager, as needed, to assist with the identification of opportunities for improvement
  • Adheres to organizational and departmental policies and procedures
  • Maintains confidentiality of all PHI information in compliance with HIPPA, federal and state regulations, and laws
  • Completes cross-training and maintains knowledge of multiple contracts/clients to support coverage needs across the business
  • Keeps current on federal and state regulatory policies related to utilization management and care coordination (CMS guidelines, Health Plan policies, and benefits)
  • Adheres to all local, state, and federal regulatory policies and procedures
  • Promotes a positive attitude and work environment
  • Attends naviHealth meetings as requested
  • Holds patients’ protected health information confidential as required by applicable laws, regulations, or agency/institution procedures
  • Performs other duties and responsibilities as required, assigned, or requested

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Active, unrestricted registered clinical license required in state of hire – Registered Nurse, Physical Therapist, Occupational Therapist, or Speech Language Pathologist
    • Candidate hired will support specific location(s) for on-site facility needs within 30-mile maximum radius of home location based on manager discretion
  • 5+ years of clinical experience
  • Reside within or near the county listed on the job description


Preferred Qualifications:


  • Experience working with the geriatric population
  • Patient education background, rehabilitation, and/or home health nursing experience
  • Proficient with Microsoft Office applications including Outlook, Excel and PowerPoint
  • Familiarity with care management, utilization/resource management processes and disease management programs
  • Demonstrated solid problem solving, conflict resolution, and negotiating skills
  • Demonstrated independent problem identification/resolution and decision-making skills
  • Proven detail-oriented
  • Proven team player
  • Proven exceptional verbal and written interpersonal and communication skills
  • Proven ability to prioritize, plan, and handle multiple tasks/demands simultaneously


Work Conditions and Physical Requirements

  • Ability to establish a home office workspace
  • Ability to manipulate laptop computer (or similar hardware) between office and site settings
  • Ability to view screen and enter data into a laptop computer (or similar hardware) within a standard period of time
  • Ability to communicate with clients and team members including use of cellular phone or comparable communication device
  • Ability to remain stationary for extended time periods (1 – 2 hours)
  • Ability to mobilize to and within sites within an assigned local or regional market/area, including car transport, up to 85% of the time

 *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Washington Residents Only: The hourly range for this role is $33.75 to $66.25 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.