Remote Hybrid Manager, Care Management (Illinois Medicaid)


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Location: Chicago, IL
Schedule: Full_time
Req: R-319300



Humana Gold Plus Integrated is seeking a Manager, Care Management, who leads teams of nurses and behavior health professionals responsible for care management. The Manager, Care Management, works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules, and goals.




The Manager, Care Management, supervises, directs, and evaluates a diverse group of health care professionals to assure effectiveness of care coordinators activities. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross-departmental collaboration and conducts briefings and area meetings; maintains frequent contact with other managers across the department. Key responsibilities include:

  • Develop system-view recommendations.
  • Report trends.
  • Implement appropriate actions to control trends.
  • Develop audit plans and tools for teams to ensure compliance with state contract on performance metrics and to ensure member needs are met.
  • Develop reporting tools in collaboration with leadership to identify clinical performance.
  • Interviewing, hiring, disciplining, evaluating, and mentoring a diverse care coordination work force.
  • Onboard new staff including but not limited all pre-employment human resource tasks, ordering of software, hardware, supplies and support technologies.
  • Monitor performance of staff including service performance and adherence to establish utilization and care coordination benchmarks.
  • Identify members for specific case management and / or disease management activities.
  • Monitor case management activities, post-discharge calls, discharge planning and pre-assessment of elective admissions.
  • Requires travel, 50 – 75% of the time.


Required Qualifications

  • Must reside in the Greater Chicago Area.
  • Bachelor’s Degree with an active Registered Nurse (RN) license, Licensed Clinical Professional Counselor, or Master Social Worker with license in state of Illinois without restrictions.
  • 5 or more years of professional experience.
  • 2 or more years of leadership experience.
  • Prior experience in health care industry/setting and/or case management.
  • Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Ability to use a variety of electronic information applications/software programs including electronic medical records.
  • Proficiency in analyzing and interpreting data trends.
  • Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.

Additional Required Qualifications

This role is a part of Humana’s Driver Safety program and therefore requires and individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,00 limits.

This role is considered patient facing and is a part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Must have a separate room with a locked door that can be used as a home office to ensure you and your patients have absolute and continuous privacy while you work.

Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10×1 (10mbs download x 1mbs upload) is required.


Preferred Qualifications

  • Advanced degree in nursing or business health field.
  • Certified Case Manager (CCM).
  • Previous experience working in a managed care field.
  • 5 or more years of previous management/supervisor level experience.
  • Prior experience with healthcare quality measures STARS, HEDIS, etc. and/or clinical program monitoring/evaluation.
  • Knowledge of community health and social service agencies and additional community resources.
  • Proven ability of critical thinking, organization, written and verbal communication, problem-solving, and analytical skills.

Additional Information


Must reside in the Greater Chicago Area.

Direct Reports: Up to 15 Associates.

Hours: Typically, Monday-Friday 8:00 AM – 5:00 PM (flexible with schedule if needed) with rotating on-call/oversight during weekends and holidays.

Work Location and Travel: Considered primarily remote/work at home (WAH) position but will require travel 50% – 75%. Must be able to travel occasionally to Humana’s office location.


Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Montage, a third-party vendor.  This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview.  If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided.  Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.


Social Security Task

Alert: Humana values personal identity protection.  Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file.  When required, an email will be sent from with instructions to add the information into the application at Humana’s secure website.


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Scheduled Weekly Hours