Remote Hybrid Practice Performance Manager, Medicare Consultant – Indiana


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Requisition Number: 2203006
Job Category: Network Management
Primary Location: Fort Wayne, IN
(Remote considered)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 


The Practice Consultant is responsible for program implementation and provider performance management which is tracked by designated provider metrics, inclusive minimally of 4 STAR gap closure and coding accuracy demonstrating full assessment and suspect closure.  The person in this role is expected to work directly with care providers to build relationships, ensure effective education and reporting, proactively identify performance improvement opportunities through analysis and discussion with subject matter experts; and influence provider behavior to achieve needed results. The person will review charts (paper and electronic – EMR), identify gaps in care and open suspect opportunities, and educate providers and offices to ensure they are coding to the highest specificity for both risk adjustment and quality reporting.  Work is primarily performed at physician practices on a daily basis.


If you are located in Indiana, you will have the flexibility to work remotely* as you take on some tough challenges.


Primary Responsibilities:

  • Functioning independently, travel across assigned territory to meet with providers to discuss UHC and Optum tools and UHC incentive programs for both risk adjustment and quality reporting, focused on improving the quality of care for Medicare Advantage Members
  • Establish positive, long-term, consultative relationships with physicians, medical groups, IPAs and ACOs
  • Develop comprehensive, provider-specific plans to increase their HEDIS performance, facilitate risk adjustment suspect closure and improve their outcomes
  • Access PCOR to identify risk adjustment opportunities and utilize other available reporting sources including but not limited to (InSite, Spotlight, Doc360, Provider Scorecard, CPT II Report) to analyze data and prioritize gap and suspect closure, identify trends, and drive educational opportunities
  • Conduct chart review quarterly and provide timely feedback to provider to improve reporting on a go forward basis
  • Conduct additional chart reviews such as a quarterly post-visit ACV review and various focused progress notes reviews with provider feedback to improve documentation and coding resulting in improved gap and suspect closure
  • Coordinates and provides ongoing strategic recommendations, training and coaching to provider groups on program implementation and barrier resolution
  • Training will include Stars measures (HEDIS/CAHPS/HOS/medication adherence), coding for quality care (CPT II) and exclusions (ICD-10-CM), risk adjustment coding practices (ICD-10-CM), and Optum program administration including use of plan tools, reports and systems
  • Lead regular Stars and risk adjustment specific JOC meetings with provider groups to drive continual process improvement and achieve goals
  • Provide reporting to health plan leadership on progress of overall performance, MAPCPi, MCAIP, gap closure, and use of virtual administrative resources
  • Facilitate/lead monthly or quarterly meetings, as required by plan leader, including report and material preparation
  • Collaborates and communicates with the member’s health care and service with our interdisciplinary delivery team to coordinate the care needs for the member
  • Partner with providers to engage in UnitedHealthcare member programs such as HouseCalls, clinic days, Navigate4Me
  • Includes up to 75% local travel


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education can be substituted/is equivalent to years of experience


Required Qualifications: 

  • Certified Risk Adjustment Coder or Certified Professional Coder with AAPC with the requirement to obtain both certifications, CRC and CPC, within first year in position (CRC within 6 months of hire and CPC within 1 year of hire)
  • 5+ years of healthcare industry experience
  • 1+ years of provider facing experience
  • Microsoft Office experience including Excel with exceptional analytical and data representation expertise
  • Experience with relationship building skills with clinical and non-clinical personnel
  • Proficient knowledge of Medicare Advantage including Stars and Risk Adjustment
  • Knowledge of ICD-10-CM and CPT II coding
  • Must be able to travel approximately 75% of the time in the assigned regional area as business needs dictate (must live in the State of Indiana to perform the travel requirements of this role)
  • Must reside in the State of Indiana to be eligible for consideration
  • Must be able to provide proof of a valid, unrestricted Driver’s License and current Auto Insurance


Preferred Qualifications:

  • Registered Nurse
  • Experience working for a health plan and/or within a provider office
  • Knowledge base of clinical standards of care, preventive health, and Stars measures
  • Experience with network and provider relations/contracting
  • Experience retrieving data from EMRs (electronic medical records)
  • Experience in management or coding position in a provider primary care practice
  • Knowledge of billing or claims submission and other related actions
  • Demonstrate a level of knowledge, skill and understanding of ICD-10-CM and CPT coding principles consistent with certification by AAPC
  • Proven solid communication and presentation skills
  • Proven solid problem-solving skills
  • Demonstrated good work ethic, desire to succeed, self-starter
  • Demonstrated ability to deliver training materials designed to improve provider compliance
  • Demonstrated ability to use independent judgment, and to manage and impart confidential information


*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy