Remote Licensed Behavioral Health Case Manager – Multiple Locations


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Requisition Number: 2191946
Job Category: Behavioral
Primary Location: Minneapolis, MN
(Remote considered)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 


You have high standards. So, do We. Here at UnitedHealth Group, this includes offering an innovative new standard for care management. It goes beyond counseling services and verified referrals to programs integrated across the entire continuum of care. That means you’ll have an opportunity to make an impact on a huge scale – as part of an incredible team culture that’s defining the future of behavioral health care.


The operating hours for this team Monday – Friday: 8:00am to 5:00pm in the employee’s time zone.  (There is flexibility to work later, if needed, but not earlier)


You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 


Primary Responsibilities: 

  • Provide case management to families as they navigate the complex maze of social service, medical, and education systems to get special needs care for their children
  • Act as a single point of contact to serve the entire family’s needs behavioral health needs
  • Identify high-risk, co-morbid needs of consumers
  • Link the consumers and their families/caregivers with connections to appropriate pediatric and family referrals and services
  • Work with members and their family via telephone to address healthcare needs
  • Provide supportive follow-up, monitoring and education as indicated
  • Explain behavioral health insurance benefits and what behavioral health services are available
  • Accept referrals via designated processes, collaborate in evaluating available services, and coordinate necessary psychiatric and community referrals, as needed
  • Partner with internal Optum Behavioral Health Services Teams to coordinate a seamless transition for consumers from an inpatient setting to community-based service
  • Collaborate with providers to determine acuity of mental health concerns, barriers and progress; coordinate appropriate services
  • Partner with designated external providers, vendors, programs, entities to address the needs, gaps in care
  • Establish and foster positive relationships with medical partner to offer a seamless, holistic case management product to member
  • Generally, work is self-directed and not prescribed
  • Works with less structured, more complex issues
  • Serves as a resource to others


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

  • Master’s Degree in Psychology, Social Work, Counseling or Marriage or Family Counseling; or Licensed Ph.D. or Registered Nurse
  • Independent, current, unrestricted independent license to practice in the state of residence (i.e. LP, LPC, LCSW, LMHC, LMFT or state equivalent)
  • 2+ years of experience in behavioral health
  • 1+ year of recent experience working with children/adolescents/families
  • Proven solid computer skills at the intermediate level, proficiency with MS Office to include Teams, Excel
  • Access to high-speed internet from home (Broadband Cable, DSL, Fiber) and a dedicated workspace from home
  • Ability to work within business operating hours of Monday – Friday: 8:00am to 5:00pm (or later) in your time zone


Preferred Qualifications:         

  • Experience in case management, inpatient coordination and transition of care 
  • Experience creating care plans and identifying resources for children/adolescents and their families
  • Experience with the pediatric population
  • Experience with families of children diagnosed with Autism
  • Experience in dual diagnosis with mental health and substance abuse
  • Experience in a community mental health setting
  • Experience in a managed care environment
  • Experience working in an environment that required coordinating benefits and utilizing multiple groups and resources for patients


 *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 


California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $56,300 to $110,400 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.