Requisition Number: 2179698
Job Category: Healthcare Delivery
Primary Location: Bloomington, MN
Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.
As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home.
We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.(sm)
Do you want to make a difference in healthcare?
Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.
Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for- service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.
At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members.
Join Landmark to be part of a growing company full of purpose-driven, action-oriented, and compassionate team members working to dramatically transform healthcare for our communities.
The Telephonic Nurse Practitioner position will be responsible for afterhours telephonic care and triage, including dispatching on-call providers in market to sustain the Landmark promise to its patients of 24/7 in-home urgent care. This position will be a remote, home-based role.
If you are located in the state of Minnesota, you will have the flexibility to work remotely* as you take on some tough challenges
- Provide superlative and empathetic telephonic care for Landmark patients
- Actively listen and probe patients in a professional and timely manner to assess and evaluate patient’s clinical need
- As appropriate, problem solve patient concerns telephonically
- Communicate to and dispatch in-market on-call providers when issues cannot be solved telephonically
- Document patient interactions in EMR
- Handle both inbound and outbound calls as needed
- Communicate and collaborate with members of the Landmark interdisciplinary team
- Utilize critical thinking and effective communications to help connect the value of the Landmark program to patients in need of more information
- Prescribe appropriate diagnostics and interventions to avoid unnecessary transfer/acute admissions
- Patient follow-up to help avoid unnecessary medical costs
- Ad hoc reporting may be required
- Employees in the position can expect to be on the phone up to 90% of their work shift and complete other essential function on an as-needed basis
- Full time and part-time roles available, with flexibility for changing shift coverage over time. Shifts are most mostly outside of normal business hours: first shift (6 am – 11 am), third shift (5 pm – 1 am), and weekends (9 am – 11 pm)
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
- Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
- Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
- Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
- Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
- Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Active and unrestricted State Nurse Practitioner license (in the state where the job is located)
- Graduate from an accredited NP Program and have Certification through the American Academy of Nurse Practitioners (AANP), American Nurses Credentialing Center (ANCC)
- Current state RN license
- Home internet connection
- Access to reliable transportation; if you are driving a vehicle, you must comply with all the terms of the Optum Motor Vehicle Safety policy
- Multi-state NP licensures, 2 or more
- 2+ years of telephonic patient management
- 2+ years of clinical experience; experience in home-based care
- Knowledge of CPT, ICD-10 and HCPC codes
- Fluency with Microsoft Office Suite; typing speed of 40+ WPM
Below are the physical requirements which are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Regular requirement to sit; use hands to touch, handle or feel
- Regular requirement to talk and listen
- Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus
Below is a description of the work environment that the employee will encounter while performing the essential functions of the job
- Noise level is usually moderate
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
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