Remote Multi-State Licensed Telephonic Nurse Practitioner – New Jersey

Requisition Number: 2200159
Job Category: Healthcare Delivery
Primary Location: Trenton, NJ
(Remote considered)

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home.

We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together. 

Do you want to make a difference in healthcare?

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.

Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for- service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members.

Join Landmark to be part of a growing company full of purpose-driven, action-oriented, and compassionate team members working to dramatically transform healthcare for our communities.

The Telephonic Nurse Practitioner position will be responsible for afterhours telephonic care and triage, including dispatching on-call providers in market to sustain the Landmark promise to its patients of 24/7 in-home urgent care. This position will be a remote, home-based role.

If you have at least 2 licenses – one license must be New Jersey. The other must be in a state where Landmark does business., you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Provide superlative and empathetic telephonic care for Landmark patients
• Actively listen and probe patients in a professional and timely manner to assess and evaluate patient’s clinical need
• As appropriate, problem solve patient concerns telephonically
• Communicate to and dispatch in-market on-call providers when issues cannot be solved telephonically
• Document patient interactions in EMR
• Handle both inbound and outbound calls as needed
• Communicate and collaborate with members of the Landmark interdisciplinary team
• Utilize critical thinking and effective communications to help connect the value of the Landmark program to patients in need of more information
• Prescribe appropriate diagnostics and interventions to avoid unnecessary transfer/acute admissions
• Responsible for patient follow-up to help avoid unnecessary medical costs
• Ad hoc reporting may be required
• Employees in the position can expect to be on the phone up to 90% of their work shift and complete other essential function on an as-needed basis
• Full time and part-time roles available, with flexibility for changing shift coverage over time. Shifts are most mostly outside of normal business hours: first shift (6 am – 11 am), third shift (5 pm – 1 am), and weekends (9 am – 11 pm)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Graduate from an accredited NP Program and have Certification through the American Academy of Nurse Practitioners (AANP), American Nurses Credentialing Center (ANCC)
• Active and unrestricted State Nurse Practitioner license (in the state where the job is located)
• Current state RN license
• Home internet connection

Preferred Qualifications:

• Multi-state NP licensures, 2 or more
• 2+ years of telephonic patient management
• 2+ years clinical experience; experience in home-based care
• Knowledge of CPT, ICD-10 and HCPC codes
• Fluency with Microsoft Office Suite; typing speed of 40+ WPM

New Jersey Residents Only: The salary range for New Jersey residents is $85,000 to $167,300 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.  

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy