Remote On Call Registered Nurse – Part Time


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Requisition Number: 2223116
Job Category: Nursing
Primary Location: Philadelphia, PA
(Remote considered)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 


An RN functions as part of the National On Call team, and reports to the National On Call Hub Clinical Services Manager.  The RN performs activities that fall within the RN scope of practice.  This role works in close collaboration with all of the team members and may support multiple providers.  The RN works under the direction of the provider, and activities are delegated to the RN by the provider or the Hub CSM.  The RN understands and supports the CCM models of care including the Institutional Special Needs Plan (ISNP), Institutional Equivalent Special Needs Plan (IESNP), Dual-Eligible Special Needs Plan (DSNP), and Transitions to Skilled (TTS).


The Senior Community Care (SCC) National On Call Registered Nurse is responsible for providing telephonic care and direction to members and facility staff during various overnight, weekend, and holiday hours. This role is responsible for the delivery of medical care services to a pre-designated group of enrollees.


In this home-based role you will provide afterhours virtual (primarily telephonic) care for aging residents in various settings. This excellent opportunity affords an autonomous role bringing enormous satisfaction in the care and comfort of our aging population.

Scheduling & Hours:

This is a PART TIME, work from home position requiring various shift coverage with a mix of weeknights, weekend, and holiday coverage.

While shift times can vary, we provide coverage to members on weeknights from 5pm- 8am local time, continuous coverage from Friday at 5pm to Monday at 8am. Holiday coverage is also provided beginning at 5pm of the end of the last business day to 8am of the resumption of business hours.

  • Availability and Coverage expectations for this role
    • While shift times can vary, we provide coverage to members on weeknights from 5pm- 8am local time, continuous coverage from Friday at 5pm to Monday at 8am. Holiday coverage is also provided beginning at 5pm of the end of the last business day to 8am of the resumption of business hours
  • Availability and Coverage expectations for this role
    • Weeknight shifts between 5pm and 8am
    • Every other weekend coverage for 10-12-hour shifts covering both day and night shifts
      • Expectations that you are working and/or have approved PTO for 26 weekends/year. Each FT/PT employee is eligible to have off up to 6 weekend shifts a year for PTO
      • Unapproved time away/Unpaid Time Off will result in need to add additional weekend shift to your schedule
  • Overnight and holidays are required for all RNs
  • Holiday scheduling is completed at the beginning of the year for advanced planning


If you are located in Philadelphia, PA, you will have the flexibility to work remotely* as you take on some tough challenges.


Primary Responsibilities:

  • Care Coordination
    • Assist the provider/team with various care coordination activities to support the role of the National On Call APCs
    • Telephonic triage of incoming calls and voicemails to determine the correct level of care
    • Responsible for collaborating with the nursing facility, APCs, and community members to identify and respond to changes in condition
    • Assist the provider/team with inbound and outbound communications for members including addressing handoffs, telephonic assessments, acuity follow-ups, and proactive/RED facility calls
  • Team Support
    • Assist in the coordination of the follow up of members in the ER
    • Participate in the onboarding of new clinical staff under the direction of the CSM; the RN may coordinate onboarding activities and participate in other orientation activities under the direction of the Hub CSM
  • Documentation
    • Document all clinical information, telephonic assessments, and activities in the appropriate documentation tool
  • RN to APC Hand Off
    • One entry by the RN and one responding entry by the APC should be recorded in the appropriate documentation tool
    • RN is responsible for escalating appropriate calls to the On-Call APC
    • Use of RN mini soap note for acute change in condition calls escalated to APC
    • Use of the fall mini soap note for reported falls, escalate to APC

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

  • Current, unrestricted RN license in the state of PA (Additional licensure in assigned states must be obtained within 6 months of hire)
  • 3+ years of clinical experience in a hospital, acute care, home health/hospice, direct care, or case management position
  • Dedicated space for home office set up
  • Access to high-speed internet services
  • Computer/typing proficiency to enter and retrieve data in electronic clinical records
  • Proficient with Microsoft Word, Outlook, and Excel
  • Solid problem-solving skills
  • Ability to communicate complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from other
  • Ability to flex with change and perform positively and efficiently in production driven environment


Preferred Qualifications:

  • Experience working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs
  • Experience triaging calls


*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.