Remote Preservice Review Coordinator (M-F 10a-7p CST) – RN OT or PT


Apply Now

We are creating a LinkedIn guide for Nurses. To make it as useful as possible, we need your help.


If you can take 3 minutes to fill out a short survey, we will be very grateful. 🙏


👉  Survey

Requisition Number: 2220437
Job Category: Medical & Clinical Operations
Primary Location: Phoenix, AZ
(Remote considered)

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our naviHealth Home and Community product, we help change the way health care is delivered from hospital to home supporting patients transitioning across care settings. This life-changing work helps give older adults more days at home.

We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together. 

The Pre-Service/Clinical Review Coordinator is responsible for reviewing and determining medical appropriateness of pre-authorization requests following evaluation of medical guidelines. The position coordinates the transition of patients from the community or acute setting to the next appropriate level of care.

This position is full-time. Employees are required to work Monday-Friday, 10:00am to 7:00pm CST including the flexibility and willingness to work an early or late shift and/or longer than normal hours to accommodate peaks in volume of work based on business need.  Training will be approximately six weeks and the schedule will be provided by the manager at interview.

Why naviHealth? 

At naviHealth, our mission is to work with extraordinarily talented people who are committed to making a positive and powerful impact on society by transforming health care. naviHealth is the result of almost two decades of dedicated visionary leaders and innovative organizations challenging the status quo for care transition solutions. We do health care differently and we are changing health care one patient at a time. Moreover, have a genuine passion and energy to grow within an aggressive and fun environment, using the latest technologies in alignment with the company’s technical vision and strategy.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Complete process as it relates to pre-service authorizations
  • Participate in the clinical phone queue to ensure customer’s Service Level Agreements are met
  • Provide written and verbal coordination of care communication with a full team which may consist of, but is not limited to, Medical Directors, Skilled Inpatient Care Coordinators, and Clinical and/or Operations leadership
  • Positions are responsible for providing appropriately focused Medical Management Clinical Review of Medical Policy, Health Plan Policy, Member Benefits, and Standards of Policy/Work Instructions
  • Uses technical knowledge and related review protocols in the review of clinical information and documents as they relate to company medical policy and benefit document language
  • Educate facilities on the pre-service authorization process
  • Perform other duties and responsibilities as required, assigned, or requested within your scope of licensure

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Active, unrestricted registered clinical license as Registered Nurse, Physical Therapist, or Occupational Therapist
  • 3+ years of clinical experience as a RN, OT, PT
  • 2+ years of case management and/or utilization management experience
  • Experience in working with geriatric population
  • Proficient in Microsoft Office applications including Word, Excel, Outlook
  • Ability to work the shift hours of Monday – Friday:  10:00am to 7:00pm CST, including the flexibility and willingness to work an early or late shift and/or longer than normal hours to accommodate peaks in volume of worked based on business need
  • Distraction-free space in home for home office
  • Live in a location that can receive UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

  • Bachelor’s Degree
  • Clinical experience in managed care, acute care, acute inpatient rehabilitation hospital, long-term acute care and/or skilled nursing facility settings
  • Telephonic queue experience
  • Experience with performing clinical audits to improve quality standards or performance
  • Knowledge and experience working with ICD-10 codes and InterQual and/or Milliman
  • Knowledge and experience with CMS guidelines

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for this role is $33.75 to $66.25 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.