Remote Regional Director, RN Patient Care Services, Professional and Clinical Excellence

Kaiser Permanente

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Primary Location Oakland, California
Job Number 1202185
Date posted 07/14/2023


Provides a region-wide, strategic focus, which influences all aspects of patient care services through engagement with medical center CNEs and their patient care services leadership teams, partnership with regional TMPG leaders, collaboration with regional continuum leaders, and complex coordination across a broad array of both internal and external stakeholders. Collaborates in the development and execution of the organization strategic plans. Supports the medical centers in the delivery of high-quality health care while leading affordability, quality, and service in care delivery outcomes. Aligns with federal, state and local regulations, as well as aligns to the mission, vision, and philosophy of patient care services across the organization.

Responsibilities are aligned with the Magnet standards of excellence:

Empirical Outcomes:

  • Oversee Nursing Excellence outcomes and quarterly monitoring for Magnet readiness

oUnit Level nurse sensitive inpatient and ambulatory clinical outcomes

oUnit Level nurse sensitive patient experience inpatient and ambulatory outcomes

oAssist facility CNEs and MPDs in dissemination and efforts to improve outcomes.

  • Oversee RN engagement survey

oDissemination of results and action planning, leveraging the shared leadership structures

oDetermine frequency and support process for pulse surveys.

  • Partner with Nurse Scholars Academy to align evidence-based practice project design with empirical outcomes requirements.
  • Advise on inclusion of measurable trended nurse practice environment and patient outcome goals underpinned by evidence for nurse led performance improvement projects to align with Magnet empirical outcome expectations.
  • Establish expectations and process for annual measurable nurse practice environment and patient outcomes for the shared leadership councils in partnership with Regional CNE, facility CNE and MPDs.

Exemplary Professional Practice:

oOversee the systems integration of the Professional Practice Model (e.g., Theory of Caring Science) into professional nursing practice.

oDesign an evaluation of the system wide Professional Practice Model and care delivery model in partnership with the Regional CNE and Nurse Scholars Academy

oPromote active involvement of clinical nurses in the development of policies, procedures and protocols related to patient care and standards of nursing practice for hospital services, programs and patients, leveraging the shared leadership model.

oPromote the role of the nurse as part of a larger inter-professional team in clinical practice, patient education, and continuous improvement efforts.

oPromote, in partnership with Regional CNE and facility CNEs policies, practice guidelines, and protocols that enable nurses to practice to the top of their license.

oSupport facility CNEs in establishing RN turnover targets as well as nurse retention efforts, inclusive of clinical nurses, using the shared leadership structures

oEstablish and implement a standardized performance appraisal process for nurses at all levels and sites across KP Northern California inclusive of peer feedback, self-evaluation and professional development goals.

Essential Responsibilities:


    • Responsible for Patient Care Services (PCS) Practice Excellence and Care Delivery Innovation. Supports the care delivery strategy for PCS for one or more of the PCS service lines (adult services, maternal child health, perioperative services, clinical education, and clinical informatics)


    • Responsible for the growth and development of these clinical services by coaching, leading, and supporting one of the associated monthly peer groups at the regional level.


    • Utilizes research and evidence-informed practices to implement and expedite progressive clinical changes and to continually improve the delivery of patient care and member services.


    • Accountable for regional performance metrics by identifying and implementing regional strategies to ensure all areas of affordability, quality and care experience/service.


    • Responsible for PCS Performance Excellence. Executes strategies to provide consistent operational and affordability practices across KP Northern California, in collaboration with local/regional finance, CNEs and Area Managers, including TPMG and continuum leadership.


    • Leads the development and implementation of strategies that support the recruitment, retention and engagement of a right-sized workforce that meets current and future operational needs.


    • Engages in the development and monitoring of consistent labor contract implementation in collaboration with Labor Relations and the CNE’s


    • Drives PCS performance by identifying and implementing regional strategies that enable the medical centers to reach affordability, quality, and service goals.


    • Responsible for PCS Professional Excellence. Provides strategic leadership to all medical centers that incorporate the current ANCC Magnet standards and enable Northern California’s journey towards Magnet designation at all medical centers in the region.


    • Advocates for, and assists in, the continued advancement of nursing professionalism ensuring a higher level of preparation and competence.


    • Maintains resources and leads programs that support the use of clinical nursing research in the development of policies and procedures, standards of patient care and clinical decision making.


    • Deploys initiatives aimed to improve clinical care delivery, quality, safety, service, and affordability in collaboration with the regional patient care services leadership team, continuum leadership, TPMG leadership and the local patient care services leadership teams


    • Collaborates as part of the Regional Patient Care Services leadership team on design and implementation of the NCAL nursing strategy and the NCAL PCS operational strategy


    • Supports the achievement of key organizational objectives, leads multiple large-scale, regional improvement efforts such as the implementation and ongoing support of the care delivery model, professional practice model, shared governance, and exceptional patient care delivery.


    • Provides leadership and expert consultation on the design, development and implementation of programs related to all clinical practice areas.


    • Ensures policies, practices, and procedures comply with administrative, legal and regulatory requirements of the health plan contract and governmental and accrediting agencies.


    • Maintains and updates administrative policies and procedures related to PCS.


    • Maintains a state of continuous regulatory readiness and support all work stoppage and disaster management activities.


    • Ensures all areas of responsibility are fiscally aligned and fully accountable for performance metrics, including development of collaborative corrective actions plans when required.


    • Represents Regional PCS leadership team on committees, work groups, and initiatives ensuring decisions made are in alignment with the strategic goals and operating plan set by the vice president of patient care services.


    • Kaiser Permanente conducts compensation reviews of positions on a routine basis.  At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status.  Such changes are generally implemented only after notice is given to affected employees.


Basic Qualifications:


  • Minimum six (6) years of nursing experience in diverse acute care environments.
  • Mnimum six (6) years of progressive leadership experience.


  • Master’s degree in nursing, health care, public administration, or business administration required.

License, Certification, Registration

  • Current and unrestricted California RN license required.
  • Current national professional certification in nursing leadership, informatics, professional development, or clinical practice (e.g. RN-BC, NE-BC, NEA-BC, CNML, CENP, CNOR, CCRN, RNC-OB, etc.)

Additional Requirements:

  • Proven ability to develop and maintain effective working partnerships with health care leaders across the continuum including physician and business operations partners.
  • Proven track record of successfully organizing, directing, evaluating and coordinating patient care services in complex health care systems.
  • Experience in identifying, planning and meeting organizational goals and objectives.
  • Demonstrated ability to lead and manage through influence and change.
  • Experience with complex operations, financial accountability, and data analysis.
  • Experience in large scale change management and performance improvement.
  • Proven communicator; demonstrated written, verbal, facilitator, and presentation skills.
  • Experience working with and operating within federal and state laws and regulations such as: Knox-Keene Act, Federal HMO Act, Nurse Practice Act, The Joint Commission, and all applicable Medicare and Medical regulations.Must be able to work in a
  • Labor/Management Partnership environment.

Preferred Qualifications:

  • Director level experience in acute, outpatient, or academic settings.
  • Leadership experience in progressively more challenging roles in acute, outpatient, and/or academic environments
  • Doctoral degree in nursing, health care, public administration, business administration, or a closely related field preferred.

Primary Location: California,Oakland,1950 Franklin
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon – Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Employee Group/Union Affiliation: NUE-NCAL-09|NUE|Non Union Employee
Job Level: Director/Senior Director
Department: Oakland Reg – 1950 Franklin – Rgnl Hosp-Nutritional Svcs – 0201
Pay Range: $228100 – $295130 / year
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 15 % of the Time