Remote RN Call Center Nurse


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Requisition Number: 2206459
Job Category: Nursing
Primary Location: Torrance, CA
(Remote considered)

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. 

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

Position in this function is responsible for providing moderately complex telephonic nursing assessment, evaluation, and advice to patients through established and approved telehealth protocols with physician oversight.

If you are located within a commutable distance to Torrance, CA, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

  • Consistently exhibits behavior and communication skills demonstrating Optum’s commitment to superior customer service, including quality, care, and concern with every internal and external customer
  • Performs comprehensive telephonic patient assessment, evaluation, and advice while meeting production standards
  • Follows established clinical protocols/guidelines and provides appropriate patient instructions
  • Directs patient to appropriate levels of care based on assessment within Optum’s guidelines
  • Documents authorizations for vendors and/or outside services as appropriate
  • Instructs patients on procedural preparations
  • Documents and maintains records of telephonic interactions
  • Completes medical documentation of telephonic assessment and disposition in Telehealth Record
  • Notifies pharmacies of new prescriptions and authorizations of refills as ordered by the clinician or via pharmacy protocols
  • Translates oral information into concise and accurate written documentation using standard medical guidelines and abbreviations
  • Manages own work queues
  • Recognizes financial, medical, and legal risks based on data collected during customer interactions and follows appropriate procedures
  • Expedites emergency calls as needed
  • Accesses Language Line for non-English patients as needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Graduation from an accredited school of nursing
  • Active, unrestricted Registered Nurse license through the State of California
  • Basic Life Support for Healthcare Providers (AHA)
  • ESI (Emergency Severity Index) Certification within 30 days of hire

Preferred Qualifications:

  • BSN
  • ACLS and PALS certification
  • 2+ years of experience working as a Registered Nurse
  • ER/critical care/Pediatrics/Med/Surg

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California Residents Only: The hourly range for California residents is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.