Remote RN Health Coach/Nurse Case Management Lead Analyst

Cigna Healthcare

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Remote, US
Category Medical & Pharmacy
Posted Date:04/15/2024
Job Id 24003526

Hours: 11:00 a.m.-7:30 p.m.. CST or 11:30 a.m.-8:00 p.m. CST required

Position Scope:

Cigna’s coaching program mission is to improve the health of our customers through a holistic, individualized approach which supports improvements in productivity, health status and medical costs.

Supported by evidence based medical guidelines and the most influential behavioral techniques, our health professionals will assist individuals in managing all components of their condition. This includes adherence to medications, understanding and managing risk factors, maintaining up to date screenings, monitoring tests and more. Because each person has a unique situation, our team focuses on building a personal relationship with the individuals they interact with, understanding what contributes to their success in maintaining optimal health. Focus will be on coaching individuals holistically within the context of their life, including their family, psychosocial framework and their work environment.

Summary description of position:

The Lead Clinician is responsible for clinical case consultations, coaching audits, training and mentoring of new staff while supporting the development needs of staff established with the Clinical  Supervisors.  The Lead Clinician will support collaboration and consultation amongst disciplines, and identify clinical development opportunities at an individual and team level, under the direction of the Clinical Supervisor. The Clinical Team lead will also maintain a 50% work load that is interacting directly with Cigna’s Customers.

Major responsibilities and desired results:

  • Provides clinical consultation to all  care management staff
  • Assists Supervisor in various audits (NCQA, Calendar Audits, Account specific audits, etc.) as required.
  • Support Clinical rounds in partnership with Medical Director(s)
  • Resolves problem/escalated situations referred by internal staff (coaches and advocates) or customers we are servicing
  • Serves has a Clinical and Coaching Subject Matter Expert (SME)
  • Supports orientation of new staff in conjunction with Work Force Development.
  • Assist Supervisors in day-to-day operations
  • Conducts chart reviews for audits as well as call coaching
  • Participates in special projects as directed by Supervisors or Senior Management Team

Minimum requirements:

  • Must be an RN with an active licenses in good standing
  • A minimum of  three (3) years clinical experience is required
  • Must have a background in Clinical Coaching, including Chronic Condition management, health education and wellness coaching preferred
  • Must embrace Care Solutions Cultural Believes of Customer Strong, Me to We, Own it, Be Bold, Listen to Advocate and Think it Through
  • Must think with an enterprise mind-set
  • Must be comfortable in providing feedback and mentoring to others.

Preferred requirements:

  • Thorough knowledge and understanding of health behavior change theories and their application
  • Proven administrative abilities, with strong computer and software application skills
  • Excellent interpersonal skills and the ability to work in a team environment
  • Significant skill level in clinical acumen  and effective decision making skills
  • Ability to analyze quantitative and qualitative data
  • Working knowledge of queue support
  • Commitment to Customer Centricity
  • Demonstrated ability to set priorities
  • A high energy level and excellent written and oral communication skills are essential
  • Demonstrated ability to resolve internal and external complaints/conflict
  • Passion for health improvement of customers
  • Experience with direct customer communication (written and verbal), experience in telephonic counseling/coaching preferred
  • Experience in the use of applied behavioral theory such as cognitive behavior therapy

This role is WAH which allows work to be performed at home. Employees must be fully vaccinated if they choose to come onsite. Currently we are encouraging all employee to remain working from home and all onsite meetings require a virtual option. Are you willing and able to comply with our policy?


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 75,300 – 125,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.