Remote RN Telephonic Health Coach – Evernorth – Work From Home

Cigna Healthcare

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Remote, US Category Operations Posted Date:02/09/2024 Job Id 24001235

Our Evernorth Workplace Care team provides personalized wellness services to our customers.

Our Custom Coaching program connects employees with a highly skilled wellness coach for health coaching sessions. Coaches take a holistic approach to help employees set and accomplish goals, manage chronic conditions and encourage healthy behaviors.

RN Telephonic Health Coach –

• Provide advanced professional input to complex Nurse Case Management assignments/projects.

• Plan, implement, and evaluate appropriate health care services in conjunction with the physician treatment plan.

• Handle more complex, high acuity cases, and/or account sensitive cases involving largest reserves.

• Utilize clinical skills to assess, plan, implement, coordinate, monitor and evaluate options and services in order to facilitate appropriate healthcare outcomes for members.

• Perform prospective, concurrent, and retrospective reviews for inpatient acute care, rehabilitation, referrals, and select outpatient services.

• Perform leadership role on team when implementing new tools or case management programs/initiatives.

• Manage own caseload and coordinates all assigned cases.

• Utilize in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Nurse Case Management.


• Active and unrestricted RN license in respective state, with ability to maintain active licensure is required.

• Strong Clinical skills with at least 3 or more years of nursing experience in bedside nursing

• At least 1 or more years of Case Management experience

• Current ACLS/BLS/CPR/AED Certification

• Passion for health improvement

• Ability to work autonomously, only requiring “expert” level technical support from others.

• Proven administrative abilities, with strong computer and software application skills.

Bonus points for:

• Experience working in a telephonic role

• Chronic Disease Management experience

• Certified Case Manager

• Customer-centric focus


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 75,300 – 125,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.