Remote Senior Call Center Registered Nurse

Optum

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Requisition Number: 2206665
Job Category: Nursing
Primary Location: Eden Prairie, MN
(Remote considered)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The Senior Call Center Nurse RN position is in a Managed Services organization (does not reside on Client/Practice site). The RN telephonically assists and guides patients toward self-management and behavior modifications that result in improved patient outcomes. The RN is the primary point of contact, coordinating with schedulers, pharmacists, providers of medical and behavioral health care and social services. Success is measured in terms of improved patient outcomes, prevention of patient adverse events and unnecessary inpatient readmissions, satisfied customers, meeting, or exceeding quality measures, producing consistent and high-quality work and collaboration with other care team members. The ideal candidate is an experienced telehealth nurse, able to perform tasks keeping with service level agreements independently and once trained, without significant guidance.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

  

Primary Responsibilities:

  • Provides Nursing support for health service providers via phone in areas including but not necessarily limited to:
    • Telephonic nurse triage services
    • Provide education to patients, deploying best practices and standard workflow in their daily activities
    • Apply their expertise across the various areas of responsibility, understand how their interactions with patients affect customer satisfaction and can make recommendations to improve processes
  • Apply established protocols, criteria, and contract guidelines
  • Coordination of the team approach to management of patient care
  • Analyze, investigate, and resolve individual care quality, coordination of care, service and access issues
  • Contact patients and providers regarding clinical needs for continuity of care

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

  • Bachelor’s nursing degree or an associate nursing degree with equivalent clinical experience
  • State RN License or Compact License
  • 5+ years of relevant work experience, in related clinical experience
  • Proven excellent understanding of health-service related processes relevant to assigned role and responsibilities
  • Proven solid analytical, interpersonal skills, and computer literacy
  • Ability to train others and answer questions from co-workers when necessary

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

 

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $33.75 to $66.25 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.