Remote Telephonic After Hours RN – Long Term Care


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Requisition Number: 2182754
Job Category: Nursing
Primary Location: Cleveland, OH
(Remote considered)

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.   


As a team member of our Senior Community Care (SCC) product, we work with a team to provide care to patients at home in a nursing home, assisted living for senior housing. This life-changing work adds a layer of support to improve access to care. 


We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together. 

You will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:   

  • Making outbound calls to facilities to discuss members current health status
  • Care Coordination for members
  • Assist the provider/team with various care coordination activities to support the role of the On Call Nurse Practitioner
  • Collaborate with the nursing facility and community members to identify and respond to changes in condition
  • Assist the provider/team with inbound and outbound communications for members including telephonic assessments or acuity follow – ups
  • Conduct telephonic rounding and identify high risk patients or issues for the Nurse Practitioner to follow – up
  • Document all clinical information and activities in the EMR from telephonic assessments

Work from home a combination of:

  • Weekdays: 5 pm – 8 am
  • 8 am – 8 pm & 8 pm – 8 am weekend & holidays (Saturdays and Sundays) – OVERNIGHT (must be awake)
  • PLUS rotating holidays
  • Must work 4 weekend shifts a per month

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:  

  • Current, unrestricted RN license in the State
  • 3+ years direct care clinical experience in a hospital, acute care, home health/hospice
  • 6+ months on call experience as a nurse
  • Proficient with Microsoft Word, EMR and ability to navigate a Windows environment
  • Dedicated space for home office set up
  • Access to high speed internet services
  • Multi-state licensure is required for the position.
  • The multi-state licensure will cover:  OH, IN, IA, WI, MO, KS, KY
  • Licensure will need to be obtained in IL and MN.

Preferred Qualifications:  

  • Experience working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs
  • Experience triaging calls
  • Managed Care experience

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy