Remote Telephonic Case Manager RN, NY


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Requisition Number: 2220194
Job Category: Medical & Clinical Operations
Primary Location: New York, NY
(Remote considered)

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 


If you possess a New York RN license, you’ll have the flexibility to work remotely* as you take on some tough challenges.


The Health and Social Services Clinical Coordinator RN (HSS Clinical Coordinator RN) opportunity is 100% remote.


Primary Responsibilities:

  • Serve as primary care manager for members with complex medical/behavioral needs
  • Engage members telephonically to complete a comprehensive needs assessment, including assessment of medical, functional, cultural, and socioeconomic (SDOH) domains
  • Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines
  • Identify gaps or barriers in treatment plans
  • Partner and collaborate with internal care team, providers, community resources/partners and leverage expertise to implement care plan
  • Coordinate care for members and services as needed (home health, DME, etc.)
  • Provide education and coaching to support Member self-management of care needs in alignment with evidence-based guidelines; HEDIS/STAR gap closure
  • Provide psychoeducation regarding conditions, medications/ medication adherence, provider/ treatment options, healthcare system utilization
  • Help identify presence or exacerbation of behavioral health symptoms that may be influencing / impacting physical health
  • Provide guidance / consultation to other team members regarding physical/behavioral health conditions, best practice, and evidence


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Current, unrestricted NY RN license
  • 4+ years of relevant clinical work experience
  • 3+ years of experience managing needs of complex populations (e.g., Medicare, Medicaid)
  • 1+ years of relevant community case management experience coordinating care for individuals with complex needs
  • Experience working directly with individuals with behavioral health conditions (mental health / substance use disorders)
  • Demonstrate knowledge of Medicare and Medicaid benefits
  • Ability to navigate a Windows environment, utilize Outlook, and the ability to create, edit, save, and send documents utilizing Microsoft Word


Preferred Qualifications:

  • Bachelor’s degree
  • Certified Case Manager (CCM)
  • Experience / additional training or certifications in Motivational Interviewing, Stages of Change, Trauma-Informed Care, Person-Centered Care
  • Experience working in managed care
  • Case Management experience


*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy


New Jersey and New York Residents Only: The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with al minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.