RN Nurse Case Management Lead Analyst – Work from Home, Anywhere

Cigna Healthcare

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Remote, US
Category Operations
Posted Date:09/26/2023
Job Id 23010777

  • Provides advanced professional input to complex Nurse Case Management assignments/projects. Plans, implements, and evaluates appropriate health care services in conjunction with the physician treatment plan. Handles more complex, high acuity cases, and/or account sensitive cases involving largest reserves. Utilizes clinical skills to assess, plan, implement, coordinate, monitor and evaluate options and services in order to facilitate appropriate healthcare outcomes for members. Ensures that case management program objectives are met by evaluating the effectiveness of alternative care services and that cost effective, quality care is maintained. Performs prospective, concurrent, and retrospective reviews for inpatient acute care, rehabilitation, referrals, and select outpatient services. May review initial liability disability claims to determine extent and impact of insured’s medical condition, medical restrictions and limitations and expected duration. Performs leadership role on team when implementing new tools or case management programs/initiatives. Manages own caseload and coordinates all assigned cases. Supports and provides direction to more junior professionals. Works autonomously, only requiring “expert” level technical support from others. Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Nurse Case Management. RN and current unrestricted nursing license required.

Summary Description of Position

Manages a caseload of customers that require specialty drugs, evaluating the need for alternative services and as appropriate; assesses, plans, implements, coordinates, monitors, and evaluates options and services to meet an individual’s healthcare needs. Through communication and available resources, the Case Manager promotes care coordination, provider collaboration, quality case outcomes, and provides quality, cost effective alternatives to care as appropriate. As an owner of cases, the Case Manager performs clinical review of medical specialty pharmacy services, coordinates transition of care, product rate negotiations, and accurately calculates medical cost savings. Case Managers performs case management evaluation to identify any clinical needs, social determinants of health needs, discuss programs and services available with referrals as appropriate, and coordinates care and closes gaps through collaboration with customers, treating physicians, and servicing providers.

Major Job Responsibilities and Required Results

  • Obtains informed verbal consent from customers for case management services
  • Establishes a collaborative relationship with the client (plan participant), family, physician(s), facilities, specialty pharmacies, and other providers to determine medical history and current status to assess the appropriate level of care and options for alternative care.
  • Assistance in the identification of member health education needs through health assessment activities
  • Utilization of health prevention guidelines and general health and wellness strategies to achieve goals in the overall health of members.
  • Perform research on relevant topics in health promotion and disease prevention, as required for specific members
  • Consult with and assist team members in cases where a member’s behavioral health or emotional issues are impacting their ability to set and/or achieve goals
  • .
  • Educate and refer members on available internal and external health resources
  • Provides 1:1 telephonic coaching to members around their behavior change to improve health status, reduce health risks and improve quality of life.
  • Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals
  • Work with members to identify and set personalized health improvement plans and goals and support members in achieving those goals.
  • Promote consumerism through education and health advocacy.
  • Assesses member’s health status and treatment plan and identifies any gaps or barriers to healthcare. Establishes a documented patient centric case management plan involving all appropriate parties (client, physician, providers, employers, etc), identifies anticipated case results/outcomes, criteria for case closure, and promotes communication within all parties involved.
  • Implements, coordinates, monitor and evaluate the case management plan on an ongoing, appropriate basis.
  • Adheres to professional practice within scope of licensure and certification quality assurance standards and all case management policy and procedures
  • Participates in unit and corporate training initiatives and demonstrates evidence of continuing education to maintain clinical expertise and certification as appropriate.
  • Negotiates fee for services, level of care, intensity and duration with provider(s), as appropriate.
  • Documents findings in a clear concise manner and continues to evaluate medical necessity of frequency, intensity and length of care with physician(s) and agency/vendor(s).
  • Acts as liaison between account, client/family, physician(s), internal and external matrix partners, and facilities/agencies.
  • Maintains accurate record (system) of case management interventions including cost/benefit analysis, savings, and data collection. Adheres to quality assurance standards and all case management policy and procedures.
  • Interacts with the Medical Directors as necessary.
  • Demonstrates evidence of continuing education, minimally 1 per quarter to maintain clinical expertise.
  • The Case Manager interacts with Care Associates, benefit specialists, Cigna Coverage Review Department, Accredo Specialty Pharmacy, and claims staff for claim payment direction to ensure correct interpretation of current and future cost of care.
  • Assists Sales Account Executive in communicating status and/or resolving issues for service center-based customers, as assigned.
  • Participates on committees, task forces and other company projects, as assigned.
  • Supports training initiatives or audits of case files, as assigned.
  • Demonstrates sensitivity to culturally diverse situations, clients and customers.
  • Any other assigned tasks as deemed necessary to meet business needs.
  • Ensures the member’s privacy, confidentiality, and safety are maintained, adheres to ethical and accreditation standards, serves as a member advocate, and adheres to legal and regulatory standards.
  • Ensures that care management program objectives are met by evaluating the effectiveness of alternative care services and that cost effective, quality care is maintained.
  • Ensures that care management program objectives are met by evaluating the effectiveness of alternative care services and that cost effective, quality care is maintained.
  • Performs care management for specialty programs in a telephonic customer- facing environment which involves utilizing a coaching approach that provides support and resources to the customers.


Unencumbered RN licensure required.

Three years of nursing patient care experience At least one of the following:

  • Certification as a case manager from the URAC-approved list of certification; or certification within 4 years of hire
  • A bachelors (or higher) degree in a health or human services related field

Must have access to high-speed broadband wired internet with a modem. Cigna cannot support hot spots or satellite-based internet


  • Clinical experience in acute care or case management preferred. Including experience/expertise in high dollar cases or cases involving specialty pharmacy.
  • Previous Specialty Pharmacy experience
  • A high energy level and excellent written and oral communication skills are essential.
  • Excellent time management, organizational, research, analytical, negotiation, communication (verbal and written) and interpersonal skills.
  • Proficient with computers and ability to talk and type while on the phone
  • Intermediate computer skills and  proficient with Microsoft Office and Windows
  • Must be able to work in a fast-paced and virtual environment
  • Expert knowledge of the insurance industry, and knowledge of claims processing and specialty pharmacy.
  • Ability to make decisions on what needs to be done based on clearly established guidelines
  • Strong personal computer skills, MS word, Excel, Outlook experience, and Internet research desired
  • Strong skills in the following areas:  teamwork, conflict management, assessment complex issues, ability to recommend changes and resolve problems through effective decision making
  • Experience in medical management and case management in a managed care setting is highly desirable
  • Knowledge of managed care products and strategies

EEO Statement

Cigna is an Equal Opportunity Employer


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 70,400 – 117,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.