CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients. Our clinicians are driven by their passion for the level of care delivered; experts in assisting patients and caregivers navigate a sometimes-fractured healthcare system and consistently prioritize a high-quality standard so patients may better manage chronic illnesses and improve their Quality of Life.

Under the direction of the Lead Triage RN, the triage nurse will be responsible for providing exceptional patient care for all calls after business hours. This includes telephonic triage of complex patients, assisting with psychosocial needs and business initiatives.

Responsibilities:

Conduct thorough telephonic assessments with proprietary tools
Identify and address patient concerns
Address acute clinical concerns with close collaboration with the patient’s providers.
Provide telephonic education to patients
Participate in Innovation team projects
Ensure excellent quality of care provided during on-call and triage interactions
Foster relationships within the team to ensure the CareHarmony culture is positive and supportive

Requirements

Required Skills/Abilities:

Compact/Multistate Licensure required (additional licensures are a plus)
Innovative mindset, driven to change how patients manage their health
Robust clinical knowledge
Extensive experience in telephonic triage
Ability to quickly determine appropriate level of care based off clinical assessment
Ability to navigate multiple technological platforms
Excellent attention to detail
Excellent customer service skills
Excellent organizational skills
Excellent verbal and communication skills
Excellent professional presence when dealing with colleagues, clients and patients
Ability to function cohesively within a team

Education and Experience:

Graduate of accredited School of Nursing
Nursing license must be active and in good standing
A minimum of five (5) years of professional experience in nursing
Experience in Triage required

Remote Requirements:

Must have active high-speed Wi-Fi
Must have a home office or HIPAA-compliant workspace

Physical Requirements

This position is sedentary and will require sitting for long periods of time
This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time
The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations

Schedule: