myLaurel maintains a role-specific work policy combining fully remote clinical positions with field-based and on-site roles. Remote employees, including virtual care managers, deliver telehealth care management and phone triage from home. In contrast, field clinicians conduct in-person acute care visits at patient homes, and clinical liaisons work directly on-site inside partner hospital facilities to coordinate referrals and transitions.

myLaurel provides home-based acute, transitional, and post-discharge medical care for medically complex and high-risk patients. Its core clinical services include virtual physician telehealth oversight, in-home care delivery, rapid advanced care, ED-diversion programs, and continuous post-hospitalization monitoring designed to prevent hospital readmissions.

myLaurel provides home-based clinical services and partners with health systems, ACOs, and health plans across the eastern and southern United States, including operations in states such as New York, Louisiana, Washington, and Florida. Its corporate headquarters is located in New York, New York.