About Prista Corporation:
Prista Corp’s ActionCue CI is a centralized Clinical Intelligence platform designed to deliver efficient management of healthcare facilities, providing Quality, Risk and Performance Improvement insights for healthcare providers. With ActionCue, hospitals use one system across multiple locations to take a proactive approach to improving quality while simplifying reporting.
Summary:
As a Clinical Application Specialist, you are responsible for the implementation and support of Prista’s software solutions, ensuring a seamless experience for clients. You will work directly with healthcare organizations to deploy ActionCue Clinical Intelligence, provide training, resolve issues, and contribute to continuous improvement initiatives. Additionally, you will research and monitor healthcare regulations and quality metrics from accrediting bodies and communicate updates internally.
Mission — Why This Role Exists:
The Clinical Application Specialist ensures that healthcare organizations achieve meaningful improvements in quality, risk, and performance through effective use of ActionCue CI. This role bridges clinical expertise, regulatory intelligence, and technology to support compliance, data-driven decision making, and enhanced patient outcomes.
Essential Functions:
- Lead the implementation of ActionCue CI for new clients, ensuring timely and effective onboarding.
- Conduct audits of client instances and resolve findings to support continuous improvement.
- Deliver ongoing training and education to clients to enhance the clients’ overall experience.
- Provide front-line support via the help desk, troubleshooting and resolving user issues in a timely manner.
- Develop resources (User Guides) for ActionCue CI.
- Maintain and update internal training documentation.
- Collaborate with product teams to represent customer needs.
- Participate in special projects and cross-functional initiatives as needed.
Skills & Qualifications:
- 5+ years of relevant clinical experience.
- Degree in Nursing or a related clinical field, or equivalent experience.
- Knowledge of healthcare regulations.
- Strong background in healthcare quality and risk management.
- Subject matter expertise in quality assessment performance improvement (QAPI), regulatory compliance, and clinical risk management.
- Strong understanding of patient safety and quality metrics.
- Experience in training and educating healthcare professionals on quality and risk-related topics.
- Certification in healthcare quality or risk management (e.g., CPHQ, CPHRM) is a plus.
- Excellent critical thinking and problem-solving skills.
- Strong communication abilities.
- Ability to manage multiple priorities.
- Proficient with healthcare IT systems and Microsoft Office.
- Team-oriented with proactive mindset.
Prista is an Equal Opportunity Employer
