- 26002991
Clinical Program Advisor (Nursing Systems & Operations)
Make an Impact Where Care Meets Technology
At Evernorth Health Services, we believe nurses deserve systems that work as hard as they do. As a Clinical Program Advisor (Nursing Systems & Operations), you will help shape how nursing care is delivered by strengthening the tools, workflows, and platforms that support field nursing teams nationwide.
This role sits at the intersection of clinical practice, operations, and technology. You will bring real‑world nursing insight into system design, testing, adoption, and continuous improvement—ensuring our nurses can focus on what matters most: delivering safe, compassionate, and compliant care.
If you enjoy solving complex problems, partnering across teams, and improving care at scale, this is an opportunity to grow your impact beyond the bedside.
Responsibilities
In this role, you will:
- Improve how care is delivered by identifying workflow gaps, data issues, and system opportunities that affect nursing efficiency, quality, and patient outcomes
- Guide system decisions by serving as a trusted clinical advisor to nursing leaders on workflow design, operational improvements, and technology changes
- Bridge clinical and technical teams by translating nursing needs into clear feedback, testing insights, and enhancement recommendations
- Validate real‑world workflows through user acceptance testing and release reviews to ensure systems function reliably in live nursing environments
- Support strong adoption by contributing to training, onboarding, job aids, and best‑practice guidance for clinical leaders and teams
- Strengthen compliance and readiness by supporting reporting, data validation, audits, and accreditation‑related documentation
- Align systems with standards by ensuring workflows reflect approved clinical policies and regulatory expectations
- Influence enterprise initiatives by representing the nursing voice in system upgrades, migrations, and cross‑functional projects
Required Qualifications
- Minimum of 5 years of clinical nursing or comparable healthcare experience
- Experience supporting clinical workflows, healthcare systems, or operational improvement initiatives
- Strong analytical and problem‑solving skills, with the ability to assess workflows and identify practical solutions
- Ability to collaborate effectively with clinical, technical, and operational partners
- Comfort working in complex, matrixed environments with shared ownership and evolving priorities
- Proficiency with common technology tools, including Microsoft Office and clinical system navigation
- Commitment to high standards of patient care, documentation quality, and regulatory compliance
Preferred Qualifications
- Active Registered Nurse (RN) license
- Bachelor’s degree in Nursing, Healthcare, Business, or a related field
- Experience with nursing scheduling tools, clinical documentation systems, or virtual care platforms
- Experience supporting system testing, workflow validation, or implementations
- Familiarity with accreditation, audit preparation, or regulatory reporting
- Experience creating training materials, SOPs, or job aids
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 95,500 – 159,100 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
