What You Will do:
- Provide exceptional care, disease management and health education to patients
- Support goal setting for individual patients asynchronously to help them better manage their chronic conditions
- Create personalized action plans with guidelines to reduce or eliminate unwanted behaviors
- Help clients understand their motivations and create behavior change plans
- Conduct regular outreach to patients, based on their needs and preferences, to support engagement and elicit behavior change
- Coordinate with other clinical team members to provide an exceptional patient experience
- Develop and maintain professional, support-oriented working relationships with patients and team members
- Create and distribute health education materials to individual members as necessary
- Work with a cross-functional product team to develop and constantly improve our in-app patient experience
Qualifications:
- 2+ year of experience as Licensed Practical Nurse or any Nursing license
- 2+ years of experience in patient-facing or customer-facing roles
- Compact state license required, additional licensing may be needed
- Bilingual (spanish speaking) a plus
- Excellent customer relation skills, as well as written and verbal communication skills
- Knowledge of medical terminology and proficiency of general medical office procedures
- Familiarity with digital applications like Slack, Coda, Google Workspace, etc.
- Strong analytical and proactive problem solving skills
- Self-motivated, results-oriented and strategic thinker
- Personal passion for health and wellness topics
- Must be authorized to work in the United States
- Experience working in telehealth or healthcare startup environment preferred
- Bonus: Experience working in GI, weight management, and/or with anti-obesity medications such as GLP-1s
Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. We bring multidisciplinary virtual care to patients at community specialty care practices, particularly GI and hepatology brick & mortar clinics around the US. We assign each patient a “whole patient” care team and offer daily access to app-based care, using Remote Patient Monitoring (“RPM”) and Chronic Care Management (“CCM”) to bill. These services are covered by most patient’s insurance, both Medicare and commercial.
Salvo represents a major step forward to go beyond episodic appointments to continuous care, and deliver interdisciplinary wraparound care in partnership with the patient’s existing specialist. Salvo customers include over 700 GI physicians who have contracted to bring Salvo to their patients; three of the four largest independent GI practices in the US have chosen Salvo.
Salvo has raised a Series A investment round from leading healthcare investors who backed innovators such as Livongo, Ro, Brightline, Tia, and others. Salvo care includes a team for each patient of registered dietitians, nurses, and therapist/social workers, for a personalized, multi-month journey to better health.
Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. At Salvo, you will work alongside a bunch of super talented and friendly people, in a culture of constant innovation, marked by relentless curiosity and a sense of empathy.
Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
