Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

The Virtual Clinical Informatics – Epic Support Team supports all Providence clinicians and caregivers in their utilization of Epic, this support is provided remotely 24/7. Given the nature of 24/7 support it is crucial that candidates for this role be available to work a variety of days and start times, including at least one weekend day per week. The Clinical Informatics Specialist (CIS) serves as a professional role model in promoting the understanding, integration, and application of information technology in healthcare settings. The CIS acts as a liaison between clinical care and information technology, supporting all care givers throughout the care continuum in the implementation, learning, use, adoption and optimization of clinical technologies.

Providence supports 100% virtual work for residents located in the following areas:

Alaska
Washington
Oregon
California

Required Qualifications:

Bachelor’s Degree Clinical discipline, Information Technology/Informatics, Business, Education, Management, Communications, or related field -OR- a combination of equivalent education and work experience
2 or more years of experience in a position that has the same or similar primary duties working with a clinical information system within a healthcare setting
Experience with the Epic EHR platform
Experience with benefits and challenges of adult learning

Preferred Qualifications:

Upon hire: Informatics certifications or credentialing
Deep understanding of the Epic EHR platform
Data Analysis & Reporting: Ability to interpret clinical data, generate reports, and identify trends
Healthcare Terminology: Understanding of medical terminology, procedures, and clinical documentation
Interdisciplinary Communication: Ability to work with clinicians, IT teams, administrators, and vendors
Critical Thinking: Evaluating system performance and identifying areas for improvement
Troubleshooting: Diagnosing and resolving issues with clinical systems
Adaptability: Comfort with fast-paced, evolving healthcare environments
Attention to Detail: Ensuring accuracy in data and system configurations
Empathy & User-Centered Design: Understanding the needs of clinicians and patients when designing solutions

Salary Range by Location: 

AK: Anchorage: Min: $40.11, Max: $62.27 
AK: Kodiak, Seward, Valdez: Min: $41.81, Max: $64.91 
California: Humboldt: Min: $40.98, Max: $64.88 
California: All Northern California – Except Humboldt: Min: $46.91, Max: $72.82 
California: Southern California: Min: $41.81, Max: $64.91 
Oregon: Non-Portland Service Area: Min: $37.39, Max: $58.05 
Oregon: Portland Service Area: Min: $40.11, Max: $62.27 
Washington: Western: Min: $41.81, Max: $64.91 
Washington: Southwest – Olympia, Centralia: Min: $40.11, Max: $62.27 
Washington: Clark County: Min: $40.11, Max: $62.27 
Washington: Eastern: Min: $35.69, Max: $55.41 
Washington: Southeastern: Min: $37.39, Max: $58.05

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate’s placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Organization

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

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