Step Into Leadership and Strengthen the Future of Care Coordination
The Health Home Care Coordinator Supervisor (Service Coordination Team) is an internal leadership opportunity for team members ready to expand their impact across Health Home services. This role provides strategic oversight, operational guidance, and day-to-day support to Care Coordination teams, ensuring high-quality service delivery, strong data integrity, and alignment with program goals. As both a leader and subject matter expert, this position plays a key role in advancing workflows, supporting staff development, and driving continuous quality improvement.
The Service Coordination Team manages enrollments and discharges for the Behavioral Health (BH) and Primary Care (PC) Health Home programs. The team also coordinates workflows and communication across Nurse Care Manager (NCM) teams to ensure continuity and alignment of services.
This is a great opportunity for someone who is ready to grow into a leadership role, enjoys mentoring others, and is passionate about improving care coordination through data-informed decision-making and strong team support.
Key Responsibilities
Key Responsibilities
- Provide leadership, guidance, and support to Care Coordinators to ensure consistent, high-quality service delivery
- Support the design, implementation, and improvement of data collection processes, reporting systems, and workflows
- Review and verify client data to ensure compliance with Health Home requirements and regulatory standards
- Analyze reports and outcomes data to identify trends, gaps, and opportunities for improvement
- Assist with onboarding, training, and ongoing development of Care Coordination staff
- Provide coverage support as needed to ensure continuity of services and timely completion of tasks
- Collaborate with leadership and cross-functional teams to enhance processes and program effectiveness
- Streamline reporting tools and support clear, actionable insights for leadership decision-making
- Promote a culture of quality improvement, staff engagement, and accountability
- Participate in special projects, process reviews, and organizational initiatives
Requirements, Skills, Knowledge and Expertise
QUALIFICATION(S): EDUCATION
- High School/GED required
- Bachelor’s degree in healthcare management, human services, or related field preferred
QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
- At least two years’ experience in health home or data reporting
- Proficient knowledge of all Microsoft Office suite applications preferred
- Significant experience in care coordination or related healthcare roles
- Leadership, mentoring, or supervisory experience preferred
- Project management skills or formal project management training
- Strong analytical, communication, and decision-making skills
- Ability to collaborate across departments and drive operational efficiency
Remote position, open to Missouri residents only.
You’ll be a great fit for this role if you:
- Are a current team member ready to take the next step into leadership
- Enjoy supporting and mentoring others while improving team performance
- Are comfortable working with data, reports, and process improvement initiatives
- Thrive in collaborative environments that require strong communication and problem-solving
- Are motivated to strengthen care coordination services and improve outcomes for the individuals we serve
About Compass Health Network
About Compass Health Network
Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.
Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: Inspire Hope. Promote Wellness.
Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for-profit organization, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement.
Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day.
Why Join Us?
Whether you’re joining Compass Health Network or Adapt of Missouri, you’ll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.
We offer:
- Competitive Benefits
- Opportunities for career advancement
- Personal and professional development
- Licensure supervision
- Tuition reimbursement & scholarships
- Employee Assistance Program (EAP)
- Wellness program with Xponential access
- Generous paid time off and holidays
- National Health Service Corp loan repayment eligibility*
*Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for-profit status.
Your Career, Your Impact
Whether you’re beginning your career or looking to take the next step, you’ll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact—every single day.
Ready to make a difference? We’d love to hear from you!
Equal Opportunity Statement
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
