Nurse Clinical Support Center Team Lead – Accredo – Work at Home

Telephonic Critical Support Nurse Lead RN

As a Telephonic Critical Support Nurse Lead RN, you will help guide a high-impact, 24/7 clinical call center that supports patients, caregivers, clinicians, hospitals, and referral partners. This remote role is ideal for a compassionate nursing expert who brings calm judgment, strong clinical insight, and a growth mindset to urgent patient needs. You will help protect therapy continuity, strengthen team readiness, and support reliable care for patients managing complex and chronic conditions.

Responsibilities

• Lead with clinical confidence during urgent calls by helping the team triage patient needs, reduce medication interruptions, and support safe therapy continuation.

• Guide patients, caregivers, and clinical partners through issues related to infusion devices, central lines, medication administration, and other therapy support needs.

• Build clear connections across patients, caregivers, pharmacists, nurses, hospitals, physicians, and internal partners so care needs are addressed with urgency and accuracy.

• Strengthen team performance by orienting new hires, supporting onboarding, coordinating annual clinical nurse competencies, and helping staff prepare for new therapy launches.

• Create, update, and improve resources that help the Nurse Clinical Support Center work with consistency in a fast-paced environment.

• Use data and trend insights to monitor unit activity, report key statistics, and identify opportunities to improve service, readiness, and patient support.

• Support team meetings, policy updates, and procedure maintenance with a focus on practical solutions, shared learning, and continuous improvement.

Qualifications

Required Qualifications

• Active Registered Nurse (RN) multistate license in good standing, with the ability to obtain licensure in all 50 states.

• At least 10 years of RN experience.

• At least 3 years of full-time Nurse Clinical Support Center experience.

• Ability to work fluctuating shifts, including four 10-hour days and five 8-hour days as business needs require, Monday through Friday.

• Ability to work occasional overnight shifts and take call as needed. Evening and overnight shifts may include a shift differential.

• Strong leadership, coaching, communication, organization, and customer service skills.

• Ability to analyze data, compile statistical reports, and use Microsoft Office tools, including Word, Excel, and PowerPoint.

• Working knowledge of clinical, legal, and regulatory considerations that guide safe patient support.

Preferred Qualifications

• Bachelor of Science in Nursing preferred.

• Critical care, home infusion, or specialty pharmacy experience.

• Experience developing clinical resources, training materials, or team education content.

• Comfort building networks across clinical, pharmacy, operations, and leadership teams.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 38 – 64 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.