Description
Employer: Claris Healthcare Inc.
Location: Remote (U.S.) — multistate license through the NLC required
Job types: Full-time, Part-time · 1099 Independent Contractor
Pay: $37.00 per hour USD (see Compensation)
About Claris
Most of us were drawn to health care by a simple idea: a meaningful job helping others live healthier, happier, and longer lives. At Claris Healthcare, you will work one-on-one with patients to spot health issues early and build proactive, personalized solutions around each patient’s own preferences and goals. You will play a central role in helping patients embrace preventive health and recognize that consistent self-care is the key to a healthier life.
About the Role
This is a rewarding role for an experienced RN who loves building relationships with patients and coaching them toward better health. You will support the delivery of three remote care-management services for our primary care and Federally Qualified Health Center (FQHC) partners: Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Advanced Primary Care Management (APCM). You will monitor patient-generated health data, maintain comprehensive care plans, coordinate care, document communication, collaborate with providers and ultimately help patients make sustainable changes to improve their health.
Much of your day will be spent directly interfacing with patients. The right candidate brings genuine empathy and the skill to ask open-ended, patient-centered questions that surface what truly matters to each person, so you can build a care plan with meaningful outcomes.
Using an open, non-judgmental, motivational approach, you will meet people where they are, build rapport over time, and keep the door open even when someone is not ready to change today.
The remainder of your time is spent on accurate documentation. Each program has specific requirements — RPM monitoring and management time, CCM care-plan and time-tracking rules, and APCM’s bundled service elements — and your records are critical in substantiating the care delivered and each clinic’s billing. You will receive training on documentation standards, the Claris Companion platform, and partner EHRs. Strong attention to detail and comfort with healthcare software are essential.
What You’ll Do
- Log into the Claris Companion platform daily to monitor RPM data and clinical alerts, triage out-of-range readings, and reach out promptly to patients who need support.
- Help patients stay engaged with their monitoring so they meet program requirements and, more importantly, benefit from the care.
- Deliver CCM and APCM services: develop and maintain patient-centered, comprehensive care plans; conduct regular check-ins; perform medication reconciliation; and coordinate care transitions and community or social-service referrals.
- Build trusting, motivational relationships with patients using open-ended, patient-centered conversation, addressing sensitive topics and SDOH with empathy.
- Document every encounter accurately and log service start and end times to meet each program’s documentation and billing requirements; enter billing and diagnosis codes for the services you provide.
- Maintain audit-ready records and follow HIPAA and program-compliance standards at all times.
- Work closely with the supervising practitioner and clinic team, escalating patients who need provider attention in a timely manner.
- Support continuity of care and the programs’ patient-access expectations as scheduled.
- Schedule follow-up contacts when all required services cannot be completed in a single session.
- Ask questions when anything is unclear, and confirm rather than assume.
- Be your patients’ biggest cheerleader — celebrate small wins and milestones!
Requirements
Qualifications — Required
- Active, unencumbered RN license with multistate privilege through the Nurse Licensure Compact (NLC).
- Willingness and ability to obtain additional individual state licenses as the patient population requires — a nurse must be licensed in the state where the patient is located. A California and/or District of Columbia license is a strong plus.
- Minimum 3 years of RN experience; direct experience providing RPM, CCM, and/or APCM is required.
- Working knowledge of EHRs and patient-monitoring / care-management software, with strong computer and typing skills. Experience with eClinical Works, Athena and Epic EHRs is considered an asset.
- Familiarity with Medicare care-management programs and their documentation and billing requirements — or the ability to learn them quickly.
- Comfortable working independently under the general supervision of the billing practitioner.
- Exceptional listening skills and empathy, with the ability to ask patient-centered, open-ended questions and see issues from the patient’s perspective.
- Highly organized and detail-oriented, with strong time management across a patient panel.
- Professional, warm, and personable in every patient interaction.
Qualifications — A Plus
- Care or case management certification (e.g., CCM — Certified Case Manager).
- Disease-specific certification (e.g., CDCES — Certified Diabetes Care and Education Specialist).
- Experience serving underserved, community-health, or FQHC patient populations and addressing SDOH.
- Training or experience in motivational interviewing.
- Bilingual (Spanish or other languages common to FQHC patient populations).
Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made upon request to enable individuals with a disability to perform these essential functions:
- Sitting for up to four hours at a time.
- Typing and/or computer work up to eight hours per day.
- Interacting with patients with a high level of energy for up to eight hours per day.
Benefits
Compensation & Work Arrangement
- Full-time 1099 position for independent contractors at $37.00 USD/hour, you determine your own hours, coordinating your availability with your patients’ needs.
- Possibility to convert to a Full-time Permanent Employee position in the future.
- Remote work anywhere in the U.S., subject to holding the appropriate state license(s).
- Job types: Full-time, Part-time.
