Senior Telephonic Case Manager

The Workers’ Compensation Senior Telephonic Nurse Case Manager is responsible for evaluating and expediting appropriate, cost-effective medical treatment of injured employees with the goal of optimum medical improvement. The Senior TCM is responsible for disability management, including proactive early return to work coordination. Close collaboration with the claims and medical team to achieve individual case and department goals is a critical component of the position. This is a full-time remote position.

KNOWLEDGE AND SKILLS:

• Excellent verbal and written communication skills. This position will involve continuous personal, telephonic, and written contact.
• Strong interpersonal and relationship building skills.
• Knowledge of traumatic injuries and the resultant disabilities and medical complications.
• Knowledge of Workers’ Compensation Acts and working knowledge of the medical providers in the assigned territory.
• Knowledge and expertise in use of medical treatment guidelines and disability duration guidelines.
• Experience using Microsoft Office products and ability to learn other technology tools.
• Strong time management, critical thinking, and organizational skills with the ability to work independently to manage priorities and meet deadlines.
• Model exceptional customer experience skills.

MAJOR DUTIES/RESPONSIBILITIES OF THE JOB:

• Complete timely initial assessment report, case management plan, and establish disability duration timeframes.
• Throughout the life of an assignment review, analyze and critically assess medical records compared to evidence-based treatment guidelines; communicate findings and recommendations to the adjuster as part of the development of a medical action plan.
• Active participation with claims team to review, establish, and execute action plan.
• Develop and maintain action plan for early return to work (RTW) based on disability duration guidelines.
• Work collaboratively with all stakeholders to effectively manage recovery and return to work process.
• Meet productivity requirements.
• Effectively manage inventory based on guidelines.
• Assist with training and development of team members and broader workers’ compensation team including preparation and presentation of updates on relevant medical topics.
• Assist Nurse Manager and leadership team as needed with triage and projects.

EDUCATION AND EXPERIENCE:

• Registered Nurse (RN) license in good standing required and willingness to obtain additional licenses as needed.  BSN preferred.
•  Certified Case Manager (CCM) certification, CDMS and/or CRRN preferred.
•  Compact license preferred.
• 7-10 years of experience in Workers’ Compensation Case Management preferred.
• Proficiency with MS Office products.
• The pay range for the role is $65,900 to $111,900. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.