Perks: Shift differential, 2.5% annual bonus opportunity, Medical/Dental/Vision Benefits, 401K matching up to 4%, PTO plan, tuition reimbursement, and more!

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus’ commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Position Overview

The purpose of this position is to provide coordination of care during the admission and transfer process. The goal of the position is to enhance the quality of patient care through innovative and cost-effective best practices. This position promotes multidisciplinary integration to ensure successful continuity of care.

Essential Job Functions

Responsible for coordinating hospital admissions and transfers
Facilitates conference calls between providers to coordinate continuity of care
Identify, resolve, and escalate issues, process deviations, and service failures to leadership
Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA
Adhere to all company and departmental values, policies, processes, and procedures
Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions
Communicates accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities
Establish good rapport and cooperative working relationships with partner transfer centers, non-partner transfer centers, and all other referral sources
Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic)
Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic)
Adapt to change with a willing and innovative spirit
Meets all individual and departmental goals and quality standards as assigned
Safeguard sensitive and confidential company information including patient PHI in remote work environment
Apply clinical knowledge derived from education and experience as a foundation for gathering and reporting appropriate clinical data to ensure continuity of care
Perform other duties as assigned

Basic Qualifications

2 years hospital related or Emergency Room experience, required
LVN or EMT, required
Healthcare transfer center experience, preferred
Superior interpersonal skills
Maintain a high degree of professionalism
Ability to manage multiple tasks simultaneously
Assume personal responsibility for actions
Possess a strong technical aptitude
Demonstrate a friendly and service-oriented demeanor
Strong attention to detail, organizational skills and follow-through discipline required
Position requires fluency in English, written and oral communication