Position Overview: Provides accurate and responsive service to all calls received during regular business hours. Appropriately provides telephone triage nursing services and collaborates with provider on an as needed basis to obtain orders to facilitate patient care, and schedules patients as needed for appointments. This position is remote but requires proximity to our offices for orientation and various trainings/meetings.
Essential Functions:
- Applies professional skills and knowledge of established concepts, principles, and practice to provide telephone triage nursing services including, but not limited to, health information, health education, healthcare assessment and triage.
- Appropriately uses the Julie K. Briggs Telephone Triage Protocols for Nurses book and other resources to answer calls.
- Identifies emergent situations and effectively transfers life threatening calls to appropriate agencies per protocol.
- Accurately communicates information to provider on call as needed.
- Conducts thorough and sound nursing assessments of caller’s presenting symptoms.
- Develops, implements, and evaluates a plan of care for each caller’s presenting symptoms.
- Applies nursing process to identify and prioritize healthcare triage interventions that are appropriate, accurate, effective, and reduce the risk of adverse outcomes.
- Appropriately schedules patients as needed for appointments.
- Answers calls in a timely manner.
- Communicates transparently with Triage Team Lead and Triage Coordinator when issues arise, or changes need to be made.
- Must attend weekly Triage Team’s meetings, and in office meetings as scheduled.
- Performs additional tasks as assigned by manager.
Requirements
Qualifications:
- Current SC RN license Required
- 2+ years primary care experience; nurse triage or primary care nursing experience preferred.
- Excellent interpersonal and communication (oral and written) skills with customer service focus required.
Work environment and Physical Demands:
Requires sitting, standing, and walking associated with a normal physician office environment.
