About CareScout
Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.

We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!

CareScout is a division of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.

POSITION TITLE
Associate Claims Clinical Specialist

POSITION LOCATION
Remote, U.S.

YOUR ROLE
The position of Care Advocate, will play a leading role in developing an innovative digital product strategy based off your deep expertise and knowledge of the long-term care needs of the aging in your market. You will be part of a team delivering concierge services care-seekers and care-managers including but not limited to Caregiver support and Education. Conducting consultations with older adults and caregivers on aging services and supports providing support and guidance on the caregiving journey.

A successful candidate is excited by the possibility of scaling their life’s work to millions of people. Unlike other traditional Care Advocacy roles, your responsibilities will not stop there but will extend to working with digital product teams to help infuse your patient-centered knowledge into the design process and provide feedback that will help create incredible digital user experiences for millions of care-seekers and care-managers at a tremendous scale.

WHAT YOU WILL BE DOING

This role will provide Subject Matter expertise on the local and state level programming and resources for aging adults and their caregivers.
This role will provide education and resources to aging individuals seeking assistance with care options and navigating challenges.
Intensive case management experience and crisis intervention
Be a key member of the product and design team by representing the voice of the customer
Approach problem-solving with a human centered lens
Regular document key and frequent needs of users and report qualitative data (such as quotes and anecdotal stories that representative of user needs) and quantitative data (such as frequency of user needs and trends in gaps in local care environments and resources) to the digital product and design teams
Bring deep understanding of landscape and individual aging and long-term resources, facilities, organizations, agencies, and referral sources to help marketing team reach key partnerships and potential consumers who would benefit from our digital products
Report back to product and design teams opportunities for improvement of the digital products based off of user feedback
Review new product features before they are released to consumers to identify improvements or potential issues to proactively improve user experience

WHAT YOU BRING

Active Licensed Social Worker or Registered Nurse
Minimum of 5 years total relevant work experience from any combination of the following: Social worker or RN with 5 years of Geriatric Case management experience.
Ability to demonstrate knowledge in the following areas: Area Agency on Aging offerings/resources, Home and Community based programing and eligibility criteria, Medicaid and Medicare, knowledge of discharge planning process and considerations, local resources for elder law and estate planning.
Ability to provide education and advocacy for aging population and caregivers on community resources, home health options, Long Term Care planning and facilities.
A proven track record of applying qualitative and quantitative analysis to problem solving
Proven ability to deliver on responsibilities
Comfortable interacting with senior management, team members, different disciplines, other stakeholders
Strong written, spoken and listening communication skills
Highly collaborative, results driven, team player

NICE TO HAVE

Experience or understanding of Long-Term Care Insurance products
GCM or CCM certification
Long term care experience
Ability to operate in an entrepreneurial environment
Experience working within startups and contributing to their rapid growth

Employee Benefits & Well-Being
Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services

ADDITIONAL INFORMATION

The base salary pay range for this role starts at a minimum rate of $53,000 up to the maximum of $100,000. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 7% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.
This role is not eligible for employment visa sponsorship.