Clinical Informatics Analyst

In conjunction with other Information Technology staff, documents, configures, tests, and implements new and existing computer systems. Provides clinical practice knowledge and experience to system design teams. Translates user requests into system designs, utilizing knowledge of the nursing, patient care, provider, and ancillary department and physician processes. Provides technical and clinical input to a number of small project teams, coordinating work plans and activities, data collection, and issue identification and/or resolution. Scope of responsibility may include several individual departments, projects of moderate complexity that require coordination across multiple functional areas and sub-tasks within more complex projects. Primary, but not exclusive, area of concentration is on clinical systems and the workflow inherent to them. Participates in all quality assessment and continuous quality improvement activities. Complies with all appropriate patient safety and infection control standards. Performs all job duties and responsibilities in a courteous and customer-focused manner according to the Medical Center’s Courtesy Performance Standards. Job assignments may be appropriate for partial remote work. May require on call duties. Works under the supervision of a departmental director or designee who reviews work for effectiveness and compliance with established standards. May provide limited direction to a small number of employees in information technology.

1. 1. Contributes to clinical process discussions using a system-wide organizational focus.

1. 1. Collaborates with clinical experts on clinical protocol, workflows, and documentation requirements.

1. 1. Ensures that clinical practices are accurately, efficiently reflected, and supported in the documentation systems.

1. 1. Provides input into preparation of project plans and schedules (including work breakdown & task completion timeline) for approval of project manager.

1. 1. Participates as a liaison to supported clinical areas to provide clinical information system support, and progress reports on application design/implementation.

1. 1. Provides reports (written and/or verbal) to supervisors on project progress and status. Identifies and communicates issues requiring management attention.

1. 1. Fully adopts and follows all departmental processes such as (but not limited to) change control, IT ticketing system, Epic Content Management, Smartsheets, Google tools, project management tool utilization, and routine status updates and required communications (ex. Red Flag escalations, Root Cause Analysis).

1. 1. Demonstrates a high level of knowledge and independence in their work and performs work in a proactive, self-motivated, and self-driven manner. Effectively and consistently participates in efforts to develop their personal & professional skills with the goal to benefit their teams and department.

1. 1. Develops and maintains applicable training documentation for departmental operations on Epic functionality and workflows. Supports customers in gaining/increasing knowledge of their applications.

1. 1. Develops and maintains testing scripts to ensure content is always relevant and accurate for proper system testing and validation of workflows.

1. 1. Mentors and develops less experienced staff in the Information Technology Department.

1. 1. Timely escalation and communication of all issues or concerns to the appropriate parties to ensure resolution and/or delivery of work.

1. 1. Demonstrates a high level of commitment to optimizing their application(s) by working effectively with Epic and the appropriate operational areas to ensure their application is currently and continuously in a status of ‘”Optimized'”. This includes but not limited to, searching other organizations’ best use of the system (e.g. Epic UGM, XGM, User Web) and working with the Epic vendor and other integrated vendors to offer the same optimization opportunities to our organization.

1. 1. Effectively participates on design teams and coordinates with other analysts, vendors, and operational owners to ensure proper integration of design, testing, and validation. While ensuring clinical care, workflow, revenue and protocol are appropriately considered in system development activities.

1. 1. Maintains application integration support needs where assigned. This includes, but not limited to documentation of integration points, workflow diagrams, and vendor support information to ensure business continuity.

1. 1. Performs other duties as assigned that are important to the Department or Medical Center.

• Clinical Degree Degree with a minimum of two (2) years of clinical experience such as Nursing Diploma, ADN, BSN, NP, CRNA, PA, MD, DO, MBBS, or other similar clinical degrees.

-OR-

• Five (5) years’ experience in other clinical areas providing direct patient care or ancillary services. (Licensed/Certified/Registered/Accredited.)

-AND-

• A satisfactory result (TLA Composite greater than or equal to 13 and PSI greater than or equal to 45) on the EPIC screening examination.
• Demonstrated ability with computers and computer applications such as databases, spreadsheets, report writers, graphics, etc.
• Ability to identify and solve problems.
• Ability to communicate effectively both orally and in writing.
• Ability to conform to departmental performance standards.
• Ability to perform limited travel out of state for training or education.
• Ability to establish and maintain effective working relationships with superiors, co-workers, other Medical Center employees, physicians, patients, and public.

CERTIFICATION REQUIREMENTS:

• Obtain EPIC Certification in the assigned area of the EPIC system within six (6) months. Failure to obtain EPIC Certification within six (6) months shall result in the employee’s termination.