LiveData has spent more than two decades solving the hardest data problem in healthcare: capturing what is actually happening inside a hospital operating room — in real time — and turning that signal into clarity for the clinicians, coordinators, and administrators who run one of the most complex environments in medicine. No other company has done this longer or gone deeper.

Today, AI is accelerating both sides of that work — inside our product and engineering teams, and for the clinical users we serve. Our engineering team treats AI coding assistants as standard development tools, not experiments. LiveData was selected by Modern Healthcare as one of the Best Places to Work in Healthcare for 2025, its sixth consecutive year on the list.

The Role

We are hiring a Product Owner to serve as the primary product voice for our largest government customer — a federal health system operating more than 100 hospitals nationwide. This role sits at the intersection of complex enterprise requirements, formal customer governance, and agile delivery. You will translate what a system of this scale needs into clear, prioritized product requirements and ensure LiveData delivers on those commitments with consistency and clinical credibility, working with LiveData’s Sales, Marketing, Customer Success and Clinical departments.

You will participate in the customer’s formal governance processes — including the user group and change control board — while building day-to-day working relationships with clinical staff and program offices that surface what the system actually needs. This role involves up to 25% travel to federal medical centers and program offices. You will use Claude CoWork, Claude Code, and generative AI tools to prepare for stakeholder sessions, analyze requirements, and reduce administrative overhead so more of your time stays focused on the customer.

What You Will Do

Represent the customer’s needs with clarity and authority inside LiveData — translating multi-facility requirements into user stories with acceptance criteria that engineering can act on without mid-sprint clarification
Participate in the customer’s user group and change control board, ensuring LiveData’s product decisions move through formal approval processes on schedule
Conduct structured discovery with clinical staff, administrators, and IT stakeholders at all levels; use root-cause techniques including the “5 Whys” to surface problems beneath stated requests
Own the product backlog: intake, triage, priority alignment, and dependency tracking across a complex, fast-moving delivery portfolio
Navigate auditability, data quality, and federal compliance requirements, ensuring product decisions reflect those constraints
Drive sprint ceremonies and enforce Definition of Ready and Done at enterprise scale
Build trust with stakeholders across the enterprise — from frontline clinical staff to national program leadership

Requirements

What You Bring

Required

2+ years as a Product Owner or Product Manager in a software product environment with at least 6 years in healthcare
Experience working in a hospital or health system with direct understanding of clinical workflows and frontline staff pressures
Experience navigating complex, multi-stakeholder enterprise environments and balancing priorities across clinical, operational, and executive audiences
Proven ability to write user stories with clear acceptance criteria that engineering can execute without mid-sprint clarification
Proficiency with Jira or equivalent agile tools; clear written and verbal communication in both clinical and government-facing contexts
Demonstrated daily use of generative AI tools (Claude, ChatGPT, Copilot, or equivalent) as part of your product management workflow

Preferred

Veteran status — firsthand understanding of VA culture and how care is delivered to veterans is a meaningful advantage
Direct experience working in a hospital operating room or perioperative environment
Familiarity with VistA (the VA’s EHR) or Oracle Health/Cerner, and healthcare data standards (HL7, FHIR)
Experience with government change control processes or formal customer user governance boards
Familiarity with federal security and compliance frameworks, including FedRAMP authorization
Experience with use of agentic generative AI tools, such as Claude CoWork or Claude Code in a product or business workflow
Certified Scrum Product Owner (CSPO), PSPO, or equivalent agile certification
Experience at a healthcare technology vendor
Experience working in a SOC2 organization is a plus.

What Sets This Role Apart

The customer is a national health system. The scope spans every facility in that enterprise. The decisions you shape affect the consistency, quality, and efficiency of veteran care across the country.
Governance is part of the job. Working within the customer’s formal structures — not around them — is how trust is built and how product decisions get approved and implemented at this scale.
Veterans bring a unique edge. If you have served, you understand VA culture, mission, and how care reaches veterans. That makes you more credible and more effective from day one.
AI-assisted workflows are expected. We use AI tools daily; comfort with AI-assisted work is a baseline, not a bonus.

Benefits

Compensation

Competitive salary commensurate with experience. Benefits include health, dental, and vision insurance; 401(k); paid time off; and remote work flexibility. Target base salary is $100K to $125K.

Work Location

This is a fully remote opportunity. However, you must be able to meet approximately quarterly in the Boston area for all-hands, in-person get-togethers. We strongly prefer employees in the Eastern Time Zone. If you live elsewhere, it would be great to demonstrate previous experience working core M-F business hours between 8 AM and 5 PM Eastern.