Company Overview
PocketRN is the first telehealth company built specifically for nurse-led care, with a mission to close the gap between home and healthcare by enabling patients to meet virtually with specialized nurses. We are a fully remote team of clinicians and operators, backed by an exceptional group of healthcare-focused VCs and current and former CEOs of top public healthcare companies.
Role Summary
The Nurse Cohort Manager for the Academic Health Center program plays a critical leadership role in building and sustaining a high-performing team of virtual nurses dedicated to the AHC partnership. This role serves as the primary operational link between PocketRN and Academic Health Center clinical teams, including Advanced Practice Providers (APPs) and Case Managers.
The Manager is responsible for ensuring the nurse cohort is proficient in AHC-specific tools, including EMR and communication tools. They will oversee patient care quality, nurse performance, and the reinforcement of PocketRN’s culture within the context of the Academic Health Center innovative virtual care delivery model.
Schedule & Employment Type
- Full-Time, Monday through Friday
- 9:00 AM -5:00 PM PST with rotating weekend coverage
- 9:00 AM -5:00 PM PST with rotating weekend coverage
Key Responsibilities
Clinical & Patient Care Accountability
- Maintain ultimate accountability for the quality and consistency of care delivered to the AHC population, including acute post-discharge patients.
- Oversee clinical workflows including patient rooming for APP visits, Post-Discharge Calls (PDC), and Remote Patient Monitoring (RPM).
- Ensure all nursing activities and escalations strictly adhere to clinical protocols and evidence-based triage guidelines.
- Support nurses in clinical decision-making and escalate patient care concerns appropriately
Team Leadership & Culture
- Lead with a “nurse-first” mindset and actively foster a culture of engagement, accountability, and collaboration
- Serve as a visible example of PocketRN’s Vision, Mission, and Values
- Champion change initiatives and promote a culture of continuous improvement
- Create a psychologically safe, supportive environment where nurses feel heard, valued, and empowered
Staff Management, Time & Attendance
- Share responsibility with other Nurse Cohort Manager(s) for day-to-day supervision of remote nursing teams providing 24/7 coverage for AHC, including daytime, after-hours, and weekend shifts.
- Ensure appropriate staffing levels to meet patient care needs
- Address attendance, performance, and conduct issues in a timely, fair, and consistent manner
Performance Management & Development
- Provide frequent, constructive feedback on nurse performance and documentation
- Conduct performance evaluations and support professional growth plans
- Partner with training specialists to deliver ongoing education and development opportunities
- Assist with onboarding, mentoring, and integration of new nurses
- Collect, manage, and act on nurse feedback throughout the employee lifecycle at PocketRN
Operational Support & Program Growth
- Support day-to-day operations, including workflow coordination, scheduling needs and follow up on operational issues.
- Monitor team workflows, identify barriers to efficient patient care and recommend process improvements.
- Assist with quality audits, documentation review, and tracking of key program metrics.
- Support implementation of new workflows, service lines, and program initiatives as the partnership grows.
- Serve as day to day resource for nurses, helping resolve routine operational questions and escalating complex issues appropriately.
Advocacy & Operational Partnership
- Advocate for nurses by surfacing insights and feedback related to clinical resources, workflows, technology, product experience, patient experience, and nurse experience
- Collaborate cross-functionally to improve care delivery operations and nurse satisfaction
- Serve as a liaison between the nursing workforce and leadership
Required Qualifications
- Education: Associate’s Degree
- Experience: Minimum 3 years of nursing leadership; experience in virtual care or telehealth preferred.
- Licensure: Unencumbered RN license in California, with multistate or additional states preferred. Must maintain licensure.
- Ability to work a variety of shifts and take leadership on-call as required
Preferred Qualifications
- Technology: Mastery of or strong willingness to master the AHC technology stack.
- Protocol Adherence: Demonstrated ability to implement and ensure strict adherence to standardized clinical protocols and triage decision-support tools.
- Demonstrated leadership experience in a management or operations role
- Strong understanding of how PocketRN fits strategically within the broader healthcare continuum
- Proactive, solution-oriented mindset with strong critical-thinking skills
- Comfortable wearing multiple hats and thriving in a fast-paced, evolving startup environment
- Excellent communication, coaching, and organizational skills
Benefits
Where applicable based on role, employment status, and eligibility, employees may have access to benefits including:
- Paid time off, Holiday, and Parental Leave
- 401(k)
- Health insurance, vision and dental
- Annual Keep Learning (education) stipend for professional development
Why Join PocketRN
- Opportunity to support patients and caregivers through complex care journeys
- Contribute to building a human-centered virtual care experience designed to support modern healthcare needs.
- Fully remote work, with intentional in-person gatherings to bring the team together
- Real investment in your career growth. We work closely with you day-in and day-out to help you do meaningful work and build the skills you want most
EQUAL OPPORTUNITY EMPLOYER
PocketRN is committed to providing equal employment opportunities to all qualified individuals. We do not discriminate in employment or hiring practices based on race, color, national origin, religion, sex, gender identity or expression, sexual orientation, disability, age, or any other status protected by applicable federal, state, or local law.
ADA REQUIREMENT
PocketRN is committed to providing equal employment opportunities to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable federal, state, and local laws.
