Nurse Navigator 1 – Site Disease Group – Full Time/Hybrid

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The Nurse Navigator 1 (H) is the initial point of contact for a patient entering the health system and assures timely scheduling of the first appointment, and coordination of care after completion of the first appointment and supports the patient throughout the care continuum. The Nurse Navigator 1 (H) serves as a liaison between patients, families, caregivers, and the multidisciplinary care team. The incumbent demonstrates a commitment to quality patient care, implements creative and innovative ways to meet the diverse needs of the patients and ensures best practices.

CORE JOB FUNCTIONS

Assess barriers to care and refers to support services, local, and national organizations when needed. Educates on the treatment plan for patients based on diagnosis. Counsels individuals and patients on positive health practices. Collaborates with a multidisciplinary team of experts to outline the best surveillance and/or diagnostic evaluation for patients. Performs holistic evaluation of specialty population, making use of enhanced proven techniques and procedures to achieve better results. Implements the improvement of patient care, and healthcare policies and resources. Mentors other healthcare professionals by functioning as a preceptor or coordinating preceptors for visiting professionals, students, new graduates, and orienteers. Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor’s degree in relevant field

Certification and Licensing:

Valid State of Florida Registered Nurse (RN) license

Experience:

Minimum 2 years of relevant work experience

Knowledge, Skills and Attitudes:

• Ability to maintain effective interpersonal relationships.
• Ability to communicate effectively in both oral and written form.
• Skill in collecting, organizing and analyzing data.
• Proficiency in computer software (i.e., Microsoft Office).

DEPARTMENT ADDENDUM

Department Specific Functions

Patient Navigation & Education

• Serve as the primary point of contact for patients entering the incidental nodule program, and support them from the initial finding through follow-up, surveillance, and resolution.
• Review the worklist of AI-flagged incidental nodules identified from radiology reports, and validate nodule characteristics, urgency, and the appropriate next-step pathway in collaboration with the advanced practice provider (APP) and clinical lead.
• Coordinate ordering-provider notification and patient outreach, including MyChart messaging and standardized result letters, and escalate when patients do not respond or follow-up becomes overdue.
• Schedule and track follow-up imaging, consults, biopsy, and surveillance activities, closing the loop on each handoff.
• Provide patients and families with plain-language education on the nodule finding, surveillance plan, and next steps, addressing questions and reducing anxiety.
• Proactively identify and address barriers to care, including financial, transportation, psychosocial, and cultural factors, and connect patients to internal and external support services.

Process Improvement & Quality Assurance

• Reduce leakage, delays, and unmanaged incidental nodules by ensuring every incidental nodule is triaged, prioritized, and moved to the appropriate next step.
• Support and refine standardized workflows for queue review, validation, outreach, scheduling, and surveillance.
• Monitor compliance with program protocols, evidence-based nodule management guidelines, and follow-up timeliness, and recommend improvements.
• Identify gaps in the incidental nodule pathway and partner with clinical and operational leaders to implement evidence-based solutions.

Data and Reporting

• Maintain end-to-end tracking of each case from AI detection through diagnostic resolution or completed surveillance.
• Maintain program analytics, including queue aging, overdue activities, time to consult, biopsy completion, diagnosis, treatment retention, and outcomes.
• Use the electronic health record, registries, and the provided software(s) to monitor patient progress and document navigation activities accurately and on time.
• Prepare and present program metrics and outcome reports for leadership, quality initiatives, and program evaluation.

Collaboration & Training

• Partner with the APP and clinical lead, who retain clinical review and treatment decisions, while owning the operational execution, outreach, scheduling, and tracking that move patients through the pathway.
• Communicate patient status, barriers, and overdue activities to the multidisciplinary team to optimize outcomes.
• Provide education to clinical and administrative staff on the incidental nodule navigation workflow, and serve as a resource as the program scales.

Department Specific Qualifications

Education:

Bachelor’s degree in a relevant field required

Certification and Licensing:

Valid State of Florida RN license required

Refer to department description for applicable certification requirements

Experience:

Minimum 2 years of relevant experience required

Knowledge, Skills and Attitudes:

• Ability to maintain effective interpersonal relationships.
• Ability to communicate effectively in both oral and written form.
• Skill in collecting, organizing and analyzing data.
• Proficiency in computer software (i.e., Microsoft Office).

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff