Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Temporary trainer position to support seasonal ramp
Job title:
RN Trainer (Contract)
Job Description:
Education:
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RN
Mandatory Skills:
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Strong clinical judgment and case management expertise.
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Ability to ensure readiness to production by validating OJT/nesting performance against client expectations.
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Skilled in coaching, mentoring, and performance feedback, particularly during nesting and JIT phases.
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Knowledge of Medicare and Medicaid program requirements and payer criteria.
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Ability to design and deliver refresher/upskilling modules based on client needs, NPS trends, and Quality opportunities.
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Proficiency in training documentation, reporting, and administrative accuracy.
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Instructional design awareness: able to recommend curriculum enhancements to clients based on learner feedback and performance data.
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Strong communication and presentation skills, with the ability to simplify complex concepts.
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Collaboration and stakeholder management with clients, operations, and quality teams.
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Effective time management and workload prioritization in a fast-paced environment.
Roles & Responsibilities:
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Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments.
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Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes and expectations in real-world program contexts.
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Complete and maintain certification through the client-led Train-the-Trainer program.
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Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers accurately and on time.
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Maintain training documentation and materials, ensuring alignment with client requirements and program standards.
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Manage training schedules, logistics, and learning resource inventories.
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Monitor learner progress through case simulations, knowledge checks, and performance metrics.
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Provide feedback, coaching, and remediation during nesting/OJT to ensure learners meet clinical and operational standards before production sign-off.
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Partner with Operations and Quality teams to embed client program requirements into training delivery.
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Provide recommendations to clients for curriculum enhancements based on learner feedback, operational performance, and compliance needs.
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Design and deliver refresher and upskilling modules based on client updates, NPS trends, or Quality opportunities.
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Stay current with payer policies, client requirements, and best practices in adult learning.
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Coach and facilitate training in case handling, effective call management, and customer experience performance (including NPS).
Location:
Work@Home USAUnited States of America
Additional Information
Company: Sagility
Location: Anywhere
Salary:
Job ID:
Specialties: Not specified
Required Licenses: RN
Experience Level: No Experience
