As the Care Manager Trainer, you will lead the development, implementation, and continuous improvement of the tailored care management training program. You will prepare team members to deliver consistent, person-centered care through onboarding, role-specific orientation, core competencies, contract and regulatory training, continuing education, and competency validation. Working with program leaders, you will align curriculum with care management tools, workflows, documentation standards, and workforce performance needs.
The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.
What You’ll Do:
- Develops and maintains the training strategy, curricula, educational resources, and training calendar for onboarding, role-specific orientation, continuing education, and contract and regulatory requirements; monitors completion within required timeframes
- Leads staff training, onboarding, and competency validation
- Provides ongoing education, coaching, and remediation to support workforce readiness and person-centered care
- Partners with program and Quality Improvement leaders to align training with operational priorities, address performance and audit findings, and evaluate training effectiveness
- Supports implementation of new workflows, policies, tools, and contract requirements
- Maintains training and competency records to support documentation standards, audit readiness, and compliance
- Stays current on care management practices, healthcare regulations, contract requirements, and learning technologies to strengthen training programs
- Performs miscellaneous duties and special projects as assigned
Required Skills and Experience:
- Bachelor’s degree in nursing, healthcare, education, public health, social work, or a related field, or an equivalent combination of education and experience
- Current Illinois RN license or other applicable healthcare provider licensure
- Five years of healthcare, clinical operations, care management, workforce education, or related experience, including person-centered care and care coordination
- Experience developing, delivering, and evaluating curricula, competency assessments, educational materials, and performance-improvement training
- Demonstrated leadership, facilitation, coaching, communication, cross-functional collaboration, and change implementation skills
- Knowledge of healthcare documentation standards, regulatory and contractual requirements, quality improvement, and corrective action processes
- Valid driver’s license
Preferred Skills and Experience:
- Master’s degree in a related field
- Experience with Medicaid, managed care, behavioral health, social determinants of health, community-based services, care transitions, complex populations, or trauma-informed and culturally responsive approaches
- Experience with adult learning, instructional design, virtual education, learning management systems, or competency-based education
- Bilingual in English and Spanish
Who We Are:
Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.
Over our 50-year history, health care has evolved – and so have we. What hasn’t changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.
Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.
Are you Ready?
Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen’s Benefits Summary.
We’re on a mission to transform lives and economies by improving health.
Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.
Community: We show up – for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.
Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.
Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.
Thank you for your interest in Telligen!
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While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.
Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.
Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.
Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.
Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.
If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to [email protected]
Additional Information
Company: Telligen
Location: Illinois
Salary: $83,000 – $103,000 per year
Job ID: 73b7dbb7-4123-49bd-ba45-0a0566e06e0f
Specialties: Managed Care, Trauma, Care Manager
Required Licenses: RN
Experience Level: 5-10 years
